Overview
The Sr. Manager, Pro Credit Operations will oversee the teams, systems, and processes that support trade credit customer services and the field facing credit teams. This role will work closely with the entire Trade Credit Services Department, third-party vendors, and other internal Home Depot departments. It will focus on the capabilities, processes, and teams that support and improve the trade credit function, sales, and AR management. Responsibilities for the role include hiring, training, creating policies, documenting procedures, data analysis, reporting, developing/deploying/managing technical capabilities, and involvement in the management and execution of day-to-day trade credit operations.
Key Responsibilities
50% The management of Trade Credit Services (TCS) customer service and administrative teams, including hiring, training, goal setting, and performance management. Responsible for the management of TCS processes, tasks, vendor relationships, and systems maintenance. Effectively utilize personal skills, people, and resources to ensure timely & accurate management of processes, completion of tasks, and an overall positive contribution to achieving department and organizational goals, such as effective Accounts Receivable management, customer service, and sales growth.
25% The design, documentation, and deployment of new TCS processes, projects, and systems. Along with maintaining the quality and accuracy of existing systems and processes, including troubleshooting and resolving any issues, errors, or limitations that arise. Utilize personal skill sets, collaboration with teams, and project management to ensure capabilities within Trade Credit Services are efficient, effective, and reliable. Partner to establish and deliver clear goals, ensuring execution meets expectations for timeline, cost, and impact.
15% Coordinate with key stakeholders and leaders from across the organization to communicate results, present updates, explain program strategies, conduct training, develop documentation, and other content as needed to support the Pro Trade Credit program.
10% Special Projects and other ad hoc requests, as needed
Direct Manager/Direct Reports
Reports to VP of Credit Operations at SRS
Travel Requirements
Typically requires overnight travel less than 15% of the time (6-8 weeks per year).
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
5+ years of trade credit, processes and AR management
3+ years of managing trade credit teams, processes, and systems
Background in system/process design and implementation, such as Microsoft suite of products, Business Intelligence, Trade Credit Management, Data Warehouse/SQL, Alteryx, Telephone User Interfaces (TUI’s), and/or other IT & data analysis tools and systems utilized in Trade Credit.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
7+ years, with trade Credit experience, preferred
Competencies
Interpersonal and Relationship Building Skills
Team Management
Talent Development
Talent Recruitment
Training
Process Design, Documentation, and Management
Data Analysis
Underwriting Skills – Trade Credit
Collection Skills – Trade Credit
Trend Analysis and Reporting – Trade Credit
Time Management
Strategic Development of Structures, Policies, and Processes - Trade Credit
Utilizing Trade Credit Tools, Systems, and Vendors
#J-18808-Ljbffr
The Sr. Manager, Pro Credit Operations will oversee the teams, systems, and processes that support trade credit customer services and the field facing credit teams. This role will work closely with the entire Trade Credit Services Department, third-party vendors, and other internal Home Depot departments. It will focus on the capabilities, processes, and teams that support and improve the trade credit function, sales, and AR management. Responsibilities for the role include hiring, training, creating policies, documenting procedures, data analysis, reporting, developing/deploying/managing technical capabilities, and involvement in the management and execution of day-to-day trade credit operations.
Key Responsibilities
50% The management of Trade Credit Services (TCS) customer service and administrative teams, including hiring, training, goal setting, and performance management. Responsible for the management of TCS processes, tasks, vendor relationships, and systems maintenance. Effectively utilize personal skills, people, and resources to ensure timely & accurate management of processes, completion of tasks, and an overall positive contribution to achieving department and organizational goals, such as effective Accounts Receivable management, customer service, and sales growth.
25% The design, documentation, and deployment of new TCS processes, projects, and systems. Along with maintaining the quality and accuracy of existing systems and processes, including troubleshooting and resolving any issues, errors, or limitations that arise. Utilize personal skill sets, collaboration with teams, and project management to ensure capabilities within Trade Credit Services are efficient, effective, and reliable. Partner to establish and deliver clear goals, ensuring execution meets expectations for timeline, cost, and impact.
15% Coordinate with key stakeholders and leaders from across the organization to communicate results, present updates, explain program strategies, conduct training, develop documentation, and other content as needed to support the Pro Trade Credit program.
10% Special Projects and other ad hoc requests, as needed
Direct Manager/Direct Reports
Reports to VP of Credit Operations at SRS
Travel Requirements
Typically requires overnight travel less than 15% of the time (6-8 weeks per year).
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
5+ years of trade credit, processes and AR management
3+ years of managing trade credit teams, processes, and systems
Background in system/process design and implementation, such as Microsoft suite of products, Business Intelligence, Trade Credit Management, Data Warehouse/SQL, Alteryx, Telephone User Interfaces (TUI’s), and/or other IT & data analysis tools and systems utilized in Trade Credit.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
7+ years, with trade Credit experience, preferred
Competencies
Interpersonal and Relationship Building Skills
Team Management
Talent Development
Talent Recruitment
Training
Process Design, Documentation, and Management
Data Analysis
Underwriting Skills – Trade Credit
Collection Skills – Trade Credit
Trend Analysis and Reporting – Trade Credit
Time Management
Strategic Development of Structures, Policies, and Processes - Trade Credit
Utilizing Trade Credit Tools, Systems, and Vendors
#J-18808-Ljbffr