Counter Sales - Customer Service Representative
Echelon Supply and Service, Sulphur, Louisiana, United States, 70665
About Us:
Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.
Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!
Why Join Echelon? Stable, established company with long-term growth opportunities Hands-on training and product education Team-oriented work environment Opportunity to build valuable technical and customer-facing skills 10 Paid Holidays plus generous PTO Health Benefits including vision & dental, offered Position Overview
We are seeking a
Customer Service Representative / Counter Sales professional
to join our team at our
Sulphur, Louisiana branch . This role is ideal for someone who enjoys working directly with customers, thrives in a fast-paced environment, and takes pride in delivering knowledgeable, solution-oriented service. The CSR / Counter Sales person is often the first point of contact and plays a critical role in driving customer satisfaction and branch success.
Key Responsibilities
Greet walk-in customers and handle counter sales transactions Take customer orders accurately and efficiently, in person and by phone Process payments, invoices, and basic sales documentation Assist customers with product selection and provide technical or application guidance as needed Develop strong product knowledge to support sales and identify upselling opportunities Follow up on orders to ensure timely fulfillment and prevent delays Update inventory and order information using the computer system Investigate order discrepancies or errors and help resolve issues promptly Maintain a clean, organized, and safe counter and customer-facing area Support general warehouse or branch operations during slower periods as needed Ensure every customer leaves with a positive experience Experience & Qualifications
High school diploma or equivalent required Previous customer service, counter sales, or inside sales experience preferred Experience with hydraulic, industrial, or mechanical products is a strong plus Strong communication and interpersonal skills Comfortable using computers and basic business software Willingness to learn products, systems, and industry applications Dependable, team-oriented, and customer-focused Ability to work accurately and efficiently in a fast-paced environment Ability to work well with others and contribute to a positive team culture
Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!
Why Join Echelon? Stable, established company with long-term growth opportunities Hands-on training and product education Team-oriented work environment Opportunity to build valuable technical and customer-facing skills 10 Paid Holidays plus generous PTO Health Benefits including vision & dental, offered Position Overview
We are seeking a
Customer Service Representative / Counter Sales professional
to join our team at our
Sulphur, Louisiana branch . This role is ideal for someone who enjoys working directly with customers, thrives in a fast-paced environment, and takes pride in delivering knowledgeable, solution-oriented service. The CSR / Counter Sales person is often the first point of contact and plays a critical role in driving customer satisfaction and branch success.
Key Responsibilities
Greet walk-in customers and handle counter sales transactions Take customer orders accurately and efficiently, in person and by phone Process payments, invoices, and basic sales documentation Assist customers with product selection and provide technical or application guidance as needed Develop strong product knowledge to support sales and identify upselling opportunities Follow up on orders to ensure timely fulfillment and prevent delays Update inventory and order information using the computer system Investigate order discrepancies or errors and help resolve issues promptly Maintain a clean, organized, and safe counter and customer-facing area Support general warehouse or branch operations during slower periods as needed Ensure every customer leaves with a positive experience Experience & Qualifications
High school diploma or equivalent required Previous customer service, counter sales, or inside sales experience preferred Experience with hydraulic, industrial, or mechanical products is a strong plus Strong communication and interpersonal skills Comfortable using computers and basic business software Willingness to learn products, systems, and industry applications Dependable, team-oriented, and customer-focused Ability to work accurately and efficiently in a fast-paced environment Ability to work well with others and contribute to a positive team culture
Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.