Service Operations Support Sales Associate
Corebridge Financial, Woodland Hills, California, United States, 91364
Service Operations Support Sales Associate
At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. The Chief Operating Officer organization includes Customer Experience, Insurance and Investment Operations, Transformation, Global Procurement Services, and Real Estate. The team partners with business and functional teams across the organization to drive operational excellence in order to achieve our priorities, strengthen our position as a market-leading organization, create partnerships, and ultimately deliver a better end-to-end experience for our customers, distribution partners and colleagues. The Service Operations Support Sales Associate role will act as the in-person service center support partnering with Wholesalers. Responsibilities: Assist both Internal and External Wholesalers with inquiries. Must be physically present at designated office 5 days out of the week during set hours Work within set guidelines Timely handling of service-related questions, escalations, and exceptions Set reasonable expectations with Sales Team and communicate updates Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors Facilitation of exception reviews Develop resolution recommendations Ability to think outside the box Partner with business units for service improvements Skills and Qualifications: 3 plus years combined experience in Operations with Corebridge Proficient in Oasys, NoteSource, AWD, and/or Navisys and SunView, preferably both Knowledge of Fixed, Index, RILA and Variable products and processes Strong written and verbal communication Strong interpersonal skills with high energy level Proven track record of problem-solving skills Passionate about customer service Attention to detail, accuracy and quality Ability to work with Senior Management across business lines without supervision Strong team player Enjoys fast paced environment Attendance and performance must be in good standing. Compensation: The anticipated salary range for this position is $70,000 - $75,000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate's geographic location, skills, experience and other qualifications. In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below. Work Location: This position is based in Corebridge Financial's Woodland Hills, CA office and will report to the office 5 days a week. Estimated Travel: None This role is deemed a "covered associate" under SEC Rule 206(4)-5, 17 CFR
275.206(4)-5, Political contributions by certain investment advisers, and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that, under 17 CFR
275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial's business, or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years. Why Corebridge? At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive. Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being. Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately. Employee Assistance Program: Confidential counseling services and resources are available to all employees. Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000. Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work. Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it. Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy. We are an Equal Opportunity Employer Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law.
At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. The Chief Operating Officer organization includes Customer Experience, Insurance and Investment Operations, Transformation, Global Procurement Services, and Real Estate. The team partners with business and functional teams across the organization to drive operational excellence in order to achieve our priorities, strengthen our position as a market-leading organization, create partnerships, and ultimately deliver a better end-to-end experience for our customers, distribution partners and colleagues. The Service Operations Support Sales Associate role will act as the in-person service center support partnering with Wholesalers. Responsibilities: Assist both Internal and External Wholesalers with inquiries. Must be physically present at designated office 5 days out of the week during set hours Work within set guidelines Timely handling of service-related questions, escalations, and exceptions Set reasonable expectations with Sales Team and communicate updates Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors Facilitation of exception reviews Develop resolution recommendations Ability to think outside the box Partner with business units for service improvements Skills and Qualifications: 3 plus years combined experience in Operations with Corebridge Proficient in Oasys, NoteSource, AWD, and/or Navisys and SunView, preferably both Knowledge of Fixed, Index, RILA and Variable products and processes Strong written and verbal communication Strong interpersonal skills with high energy level Proven track record of problem-solving skills Passionate about customer service Attention to detail, accuracy and quality Ability to work with Senior Management across business lines without supervision Strong team player Enjoys fast paced environment Attendance and performance must be in good standing. Compensation: The anticipated salary range for this position is $70,000 - $75,000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate's geographic location, skills, experience and other qualifications. In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below. Work Location: This position is based in Corebridge Financial's Woodland Hills, CA office and will report to the office 5 days a week. Estimated Travel: None This role is deemed a "covered associate" under SEC Rule 206(4)-5, 17 CFR
275.206(4)-5, Political contributions by certain investment advisers, and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that, under 17 CFR
275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial's business, or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years. Why Corebridge? At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive. Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being. Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately. Employee Assistance Program: Confidential counseling services and resources are available to all employees. Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000. Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work. Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it. Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy. We are an Equal Opportunity Employer Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law.