Customer Service Representative - eCommerce
Parts ASAP (formerly All States Ag Parts), De Soto, Iowa, United States, 50069
Customer Service Representative - eCommerce
This position is responsible for ensuring outstanding customer satisfaction through effective communication and efficient handling of customer inquiries. Responsibilities include assisting phone and eCommerce customers with sales of used, new, and rebuilt parts/equipment. This role requires a strong commitment to providing exceptional service and the ability to thrive in a fast-paced environment. Essential Duties and Responsibilities Develops a strong understanding of the eCommerce platforms. Participates in the completion of Ecommerce orders, including sourcing of parts. Develops the knowledge for the calculation of freight; both small package and LTL. Understands the companies order fulfillment processes. Responds to warehouse notices when inventory exceptions are received. Responds to Ship Confirm notices when inventory exceptions are received. Monitors eCommerce email error messages. Understand eCommerce performance Metrics. Coordinates with eCommerce Supervisors daily priorities. Coordinates with Counter Assistants for customer returns of parts and/or core. Answers Customer Communications from ecommerce platforms. Performs all other duties as assigned. Complies with the requirements of the company's ISO 9001 Quality Management System (when required). Supervisory Responsibilities This position does not have supervisory responsibilities. Physical Requirements Ability to stand, climb, bend and kneel on an occasional basis. Prolonged periods of sitting at a desk and working on a computer. Regular manual dexterity/coordination: hand/eye movements, motor control. Regular visual effort: concentrated reading of documentation or close viewing of computer displays. Able to push, pull and lift up to 50lbs. on an occasional basis. Potential Hazards This position is not exposed to any hazardous substances. Competencies necessary to perform this job Time Management - Effective time management skills to independently complete tasks with minimal disruption to company users. Organization
Ability to prioritize multiple tasks and maintain a smooth work flow. Teamwork
Ability to work closely with a variety of employees while maintaining a positive attitude. Problem Solving
Identify and resolve problems in a timely manner. Communication
Speak clearly and persuasively in positive or negative situations. Ability to ask detailed questions to comprehend requests. Safety and Security
Follow safety policies/plans created by the company; utilize tools and equipment in a safe and proper manner. Stress Management
Practice personal strategies to remain calm and helpful in all situations. Professionalism
Maintain a neat appearance and speak professionally with customers as you can be the first impression for our company. Required Education/Experience/Skills High School graduate, or equivalent work experience. 1-3 years previous sales experience with eCommerce, preferably with an agricultural company. Intermediate knowledge of agricultural equipment. Proficient computer knowledge including e-mail, Word, and Excel software. Strong writing skills in order to draft responses to customers.
This position is responsible for ensuring outstanding customer satisfaction through effective communication and efficient handling of customer inquiries. Responsibilities include assisting phone and eCommerce customers with sales of used, new, and rebuilt parts/equipment. This role requires a strong commitment to providing exceptional service and the ability to thrive in a fast-paced environment. Essential Duties and Responsibilities Develops a strong understanding of the eCommerce platforms. Participates in the completion of Ecommerce orders, including sourcing of parts. Develops the knowledge for the calculation of freight; both small package and LTL. Understands the companies order fulfillment processes. Responds to warehouse notices when inventory exceptions are received. Responds to Ship Confirm notices when inventory exceptions are received. Monitors eCommerce email error messages. Understand eCommerce performance Metrics. Coordinates with eCommerce Supervisors daily priorities. Coordinates with Counter Assistants for customer returns of parts and/or core. Answers Customer Communications from ecommerce platforms. Performs all other duties as assigned. Complies with the requirements of the company's ISO 9001 Quality Management System (when required). Supervisory Responsibilities This position does not have supervisory responsibilities. Physical Requirements Ability to stand, climb, bend and kneel on an occasional basis. Prolonged periods of sitting at a desk and working on a computer. Regular manual dexterity/coordination: hand/eye movements, motor control. Regular visual effort: concentrated reading of documentation or close viewing of computer displays. Able to push, pull and lift up to 50lbs. on an occasional basis. Potential Hazards This position is not exposed to any hazardous substances. Competencies necessary to perform this job Time Management - Effective time management skills to independently complete tasks with minimal disruption to company users. Organization
Ability to prioritize multiple tasks and maintain a smooth work flow. Teamwork
Ability to work closely with a variety of employees while maintaining a positive attitude. Problem Solving
Identify and resolve problems in a timely manner. Communication
Speak clearly and persuasively in positive or negative situations. Ability to ask detailed questions to comprehend requests. Safety and Security
Follow safety policies/plans created by the company; utilize tools and equipment in a safe and proper manner. Stress Management
Practice personal strategies to remain calm and helpful in all situations. Professionalism
Maintain a neat appearance and speak professionally with customers as you can be the first impression for our company. Required Education/Experience/Skills High School graduate, or equivalent work experience. 1-3 years previous sales experience with eCommerce, preferably with an agricultural company. Intermediate knowledge of agricultural equipment. Proficient computer knowledge including e-mail, Word, and Excel software. Strong writing skills in order to draft responses to customers.