Express Service Advisor-Minnetonka Subaru
Morrie's Auto Group, Minnetonka, Minnesota, United States, 55345
Express Service Advisor-Minnetonka Subaru
Morrie's Minnetonka Subaru - Minnetonka, MN 55305 Overview
Salary Range $40,000.00 - $70,000.00 Base+Commission/year Position Type Full Time Description
About Us: Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent a comprehensive portfolio of top OEM brands, and we're driven to be the most trusted choice for both our team members and customers. We invest heavily in developing our people; because when our team grows, our company thrives. That's why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture. Roles & Responsibilities:
Greet customers, listen to the description of the problem, obtain customer and vehicle information
Inspect all vehicles for bodywork, notify the customer if work is needed
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
Handle minor customer complaints and misunderstandings
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
Handle telephone inquiries and return phone messages promptly
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
Assist the service manager as necessary
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals What Morrie's Offers:
Industry-leading 401(k) and Roth IRA programs with a 4% company match
Full medical coverage through BCBS with their biggest network
HSA and Copay plan options, whichever fits your needs
Comprehensive dental and vision coverage
PTO accrual starting at 2 weeks
Free life insurance for all employees
AD&D, short- and long-term disability coverage, and voluntary life insurance
Flexible spending plans *Some benefits are offered to full-time employees only What You Offer:
Problem solving skills
Strong verbal and written communication skills
Professional personal presentation
Strong organizational skills
CDK experience preferred but not required We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Morrie's Minnetonka Subaru - Minnetonka, MN 55305 Overview
Salary Range $40,000.00 - $70,000.00 Base+Commission/year Position Type Full Time Description
About Us: Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent a comprehensive portfolio of top OEM brands, and we're driven to be the most trusted choice for both our team members and customers. We invest heavily in developing our people; because when our team grows, our company thrives. That's why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture. Roles & Responsibilities:
Greet customers, listen to the description of the problem, obtain customer and vehicle information
Inspect all vehicles for bodywork, notify the customer if work is needed
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
Handle minor customer complaints and misunderstandings
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
Handle telephone inquiries and return phone messages promptly
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
Assist the service manager as necessary
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals What Morrie's Offers:
Industry-leading 401(k) and Roth IRA programs with a 4% company match
Full medical coverage through BCBS with their biggest network
HSA and Copay plan options, whichever fits your needs
Comprehensive dental and vision coverage
PTO accrual starting at 2 weeks
Free life insurance for all employees
AD&D, short- and long-term disability coverage, and voluntary life insurance
Flexible spending plans *Some benefits are offered to full-time employees only What You Offer:
Problem solving skills
Strong verbal and written communication skills
Professional personal presentation
Strong organizational skills
CDK experience preferred but not required We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.