Utility Account Relations Specialist I
Government Jobs, Tucson, Arizona, United States, 85701
Utility Account Relations Specialist I
The Utility Account Relations Specialist I position at the City of Tucson's Water Department serves as the main point of contact between customers and the utility providing customer education, assistance, and processing monetary transactions for utility customers in person, over the phone, and through email. Work is performed under the supervision of the Utility Account Supervisor. This position does not supervise. Duties and responsibilities include: Providing service to customers over the phone, in person (over the counter), or via email, answering customer questions, following up on complaints, and providing resources and solutions. Assisting customers with paying bills via phone or online. Assisting customers experiencing water outages or concerns about water quality. Explaining information to the public including requirements of City Policies and Tucson City Code. Researching account inquiries for discrepancies and notating accounts as needed. Processing activations, terminations, and interruption of service. Verifying completeness and accuracy of transactions. Assisting with high bill inquiries and payment adjustment eligibility. Calculating figures and amounts utilizing basic math. Processing payment plans and payment extensions for past due and delinquent accounts. Reviewing customer billing accounts to ensure accuracy of application of payments. Returning correspondence. Providing cashier support at various public water locations as needed. Receiving, processing, and documenting payments into the system. Maintaining, balancing, and auditing payment reports, daily deposits and counts cashier drawer. Processing all City of Tucson collections of charges, licensing fees, and payments. Collecting proper legal documentation necessary for service. Submitting supply requests as needed. Performing all other duties and tasks as assigned. Participating in special divisional projects when offered. Working conditions are in a call center/solution center mostly office environment. The Solution Center hours of operation are Monday through Friday from 8:00 am to 5:00 pm, and Saturday 7:00 am to 4:00 pm. Specialists must be available to work any hours between this time. Hours and days are subject to change based on business need. All duties and responsibilities listed are subject to change. Minimum qualifications include a high school diploma/GED and one (1) year of relevant experience. Equivalency is possible on a year-for-year basis. Preferred qualifications include advanced skills in the use of Customer Billing Systems, experience with utility billing involving rates and services, experience in a call center environment, intermediate knowledge of Microsoft Office applications (Word, Excel, and Access), and experience with setup and operation of remote environment devices. Job profile: J4000 - Utility Account Relations Specialist I Compensation grade: G103 Hourly range: $18.15 - 27.23 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. FLSA: Non-Exempt Position type: Regular Time type: Full time Department: Water Utility, ZBUDG HIER - Recurring Background check: This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.
The Utility Account Relations Specialist I position at the City of Tucson's Water Department serves as the main point of contact between customers and the utility providing customer education, assistance, and processing monetary transactions for utility customers in person, over the phone, and through email. Work is performed under the supervision of the Utility Account Supervisor. This position does not supervise. Duties and responsibilities include: Providing service to customers over the phone, in person (over the counter), or via email, answering customer questions, following up on complaints, and providing resources and solutions. Assisting customers with paying bills via phone or online. Assisting customers experiencing water outages or concerns about water quality. Explaining information to the public including requirements of City Policies and Tucson City Code. Researching account inquiries for discrepancies and notating accounts as needed. Processing activations, terminations, and interruption of service. Verifying completeness and accuracy of transactions. Assisting with high bill inquiries and payment adjustment eligibility. Calculating figures and amounts utilizing basic math. Processing payment plans and payment extensions for past due and delinquent accounts. Reviewing customer billing accounts to ensure accuracy of application of payments. Returning correspondence. Providing cashier support at various public water locations as needed. Receiving, processing, and documenting payments into the system. Maintaining, balancing, and auditing payment reports, daily deposits and counts cashier drawer. Processing all City of Tucson collections of charges, licensing fees, and payments. Collecting proper legal documentation necessary for service. Submitting supply requests as needed. Performing all other duties and tasks as assigned. Participating in special divisional projects when offered. Working conditions are in a call center/solution center mostly office environment. The Solution Center hours of operation are Monday through Friday from 8:00 am to 5:00 pm, and Saturday 7:00 am to 4:00 pm. Specialists must be available to work any hours between this time. Hours and days are subject to change based on business need. All duties and responsibilities listed are subject to change. Minimum qualifications include a high school diploma/GED and one (1) year of relevant experience. Equivalency is possible on a year-for-year basis. Preferred qualifications include advanced skills in the use of Customer Billing Systems, experience with utility billing involving rates and services, experience in a call center environment, intermediate knowledge of Microsoft Office applications (Word, Excel, and Access), and experience with setup and operation of remote environment devices. Job profile: J4000 - Utility Account Relations Specialist I Compensation grade: G103 Hourly range: $18.15 - 27.23 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. FLSA: Non-Exempt Position type: Regular Time type: Full time Department: Water Utility, ZBUDG HIER - Recurring Background check: This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.