Customer Service Parts Specialist
The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee. Essential functions include: Edit orders received for price and nomenclature. Inform customers of unit prices, shipping date, anticipated delays and any additional information. Enter data into computer to determine total cost for customer. Record or file copy of orders received. Ascertain credit rating of customer. Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock. Route orders to departments for filling and follow up on orders to ensure delivery by specified dates. Receive and check customer complaints. Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Attempt to sell additional merchandise to customer. Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories. Able to answer high volume customer phone calls, emails, and in-person requests. Skills include: Computer knowledge (email etiquette, PDF, website navigation). Bi-lingual
English / Spanish (optional). Strong communication skills (verbal and written), detail-oriented. Reporting relationship: Parts Supervisor Subordinate staff: None Work environment: Onsite in person 5x week $18/HR Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee. Essential functions include: Edit orders received for price and nomenclature. Inform customers of unit prices, shipping date, anticipated delays and any additional information. Enter data into computer to determine total cost for customer. Record or file copy of orders received. Ascertain credit rating of customer. Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock. Route orders to departments for filling and follow up on orders to ensure delivery by specified dates. Receive and check customer complaints. Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Attempt to sell additional merchandise to customer. Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories. Able to answer high volume customer phone calls, emails, and in-person requests. Skills include: Computer knowledge (email etiquette, PDF, website navigation). Bi-lingual
English / Spanish (optional). Strong communication skills (verbal and written), detail-oriented. Reporting relationship: Parts Supervisor Subordinate staff: None Work environment: Onsite in person 5x week $18/HR Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.