Small Business Accounts Representative
Granite Telecommunications, Quincy, Massachusetts, United States, 02169
Job Title
A Small Business Representative provides customers with fast and reliable service and support to fit their business needs Duties and Responsibilities
Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner Troubleshoot customer issues by coordinating with internal departments and vendors Document accurate and detailed information in Granite's customer accounts database Manage occasional short-term projects Will be required to complete the government clearance process once hired as a full-time/permanent Granite employee Required Qualifications
Excellent professional communication skills
Verbal Written Interpersonal
Comfortable in a fast-paced work environment Basic computer skills (Microsoft Office) Strong multitasking and time management skills Attention to detail Problem-solving/critical thinking skills Capability to make judgment calls under pressure to resolve customer issues Ability to work well independently, as well as within a team Will be required to complete the P2 government clearance process once hired as a full-time/permanent Granite employee
A Small Business Representative provides customers with fast and reliable service and support to fit their business needs Duties and Responsibilities
Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner Troubleshoot customer issues by coordinating with internal departments and vendors Document accurate and detailed information in Granite's customer accounts database Manage occasional short-term projects Will be required to complete the government clearance process once hired as a full-time/permanent Granite employee Required Qualifications
Excellent professional communication skills
Verbal Written Interpersonal
Comfortable in a fast-paced work environment Basic computer skills (Microsoft Office) Strong multitasking and time management skills Attention to detail Problem-solving/critical thinking skills Capability to make judgment calls under pressure to resolve customer issues Ability to work well independently, as well as within a team Will be required to complete the P2 government clearance process once hired as a full-time/permanent Granite employee