Customer Service Representative
The Customer Service Representative acts as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience across all communication channels. This role supports order processing, issue resolution, and collaboration with internal teams to maintain high service standards. This is a Contract to Hire opportunity located near McHenry, IL. Key Responsibilities: Respond to customer inquiries via phone, email, and online channels, ensuring timely and accurate communication. Process and enter customer orders, updates, returns, credits, and shipment requests in the company's CRM/ERP systems. Resolve customer concerns by identifying issues, providing solutions, and escalating to appropriate departments when necessary. Maintain accurate and up-to-date customer records, order status updates, and documentation of interactions. Collaborate with internal teams such as Sales, Logistics, and Purchasing to ensure smooth order fulfillment and customer satisfaction. Stay informed on company products, services, and policies to provide knowledgeable support and guidance to customers. Qualifications: Prior customer service or call center experience preferred. Strong verbal and written communication skills. Effective problem-solving abilities and attention to detail. Ability to multitask, prioritize, and manage time efficiently. Proficiency with Microsoft Office; experience with CRM/ERP systems (SAP, Salesforce, etc.) preferred. Job Details: Contract to Hire 100% Onsite Pay $18-$22 an hour depending on experience Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813124_3115143
The Customer Service Representative acts as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience across all communication channels. This role supports order processing, issue resolution, and collaboration with internal teams to maintain high service standards. This is a Contract to Hire opportunity located near McHenry, IL. Key Responsibilities: Respond to customer inquiries via phone, email, and online channels, ensuring timely and accurate communication. Process and enter customer orders, updates, returns, credits, and shipment requests in the company's CRM/ERP systems. Resolve customer concerns by identifying issues, providing solutions, and escalating to appropriate departments when necessary. Maintain accurate and up-to-date customer records, order status updates, and documentation of interactions. Collaborate with internal teams such as Sales, Logistics, and Purchasing to ensure smooth order fulfillment and customer satisfaction. Stay informed on company products, services, and policies to provide knowledgeable support and guidance to customers. Qualifications: Prior customer service or call center experience preferred. Strong verbal and written communication skills. Effective problem-solving abilities and attention to detail. Ability to multitask, prioritize, and manage time efficiently. Proficiency with Microsoft Office; experience with CRM/ERP systems (SAP, Salesforce, etc.) preferred. Job Details: Contract to Hire 100% Onsite Pay $18-$22 an hour depending on experience Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813124_3115143