Sales Support & Customer Support Representative
Ponca City Development Authority, Ponca City, Oklahoma, United States, 74601
Sales Support & Customer Support Representative
Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support-driven role focused on customer service, order accuracy, and follow-upnot commission-based sales. Key Responsibilities
Customer Support & Account Coordination Serve as a primary point of contact for customers via phone and email Respond to customer inquiries regarding orders, quotes, and order status Enter and maintain accurate customer orders and records in ERP and CRM systems Follow up with customers to confirm order accuracy and satisfaction Assist with resolving order discrepancies, returns, or service issues Sales & Business Development Support Support Business Development with quotes, new account setup, and follow-up communication Handle inbound inquiries and assist with outbound follow-up as directed Support sales activity in designated areas of need (no pricing authority) Assist with trade show and event follow-up by documenting leads and opportunities Internal Coordination Coordinate with Logistics regarding shipping schedules and customer updates Work with Accounting on invoice or payment-related questions Maintain organized documentation related to orders, quotes, and customer communication Prepare basic reports related to orders and customer activity Qualifications
Associate degree in Business, Agriculture, Communications, or a related field preferred. Equivalent combination of education and relevant experience may be considered. 2+ years of experience in sales support, customer service, or order processing preferred. Experience in manufacturing or distribution environments is a plus. Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems. Strong communication skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset with a collaborative approach. Work Environment & Requirements
Onsite position based in Ponca City, OK. Office-based role with regular phone and computer use. Occasional light lifting (up to 20 lbs). Interaction with production or warehouse areas as needed.
Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support-driven role focused on customer service, order accuracy, and follow-upnot commission-based sales. Key Responsibilities
Customer Support & Account Coordination Serve as a primary point of contact for customers via phone and email Respond to customer inquiries regarding orders, quotes, and order status Enter and maintain accurate customer orders and records in ERP and CRM systems Follow up with customers to confirm order accuracy and satisfaction Assist with resolving order discrepancies, returns, or service issues Sales & Business Development Support Support Business Development with quotes, new account setup, and follow-up communication Handle inbound inquiries and assist with outbound follow-up as directed Support sales activity in designated areas of need (no pricing authority) Assist with trade show and event follow-up by documenting leads and opportunities Internal Coordination Coordinate with Logistics regarding shipping schedules and customer updates Work with Accounting on invoice or payment-related questions Maintain organized documentation related to orders, quotes, and customer communication Prepare basic reports related to orders and customer activity Qualifications
Associate degree in Business, Agriculture, Communications, or a related field preferred. Equivalent combination of education and relevant experience may be considered. 2+ years of experience in sales support, customer service, or order processing preferred. Experience in manufacturing or distribution environments is a plus. Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems. Strong communication skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset with a collaborative approach. Work Environment & Requirements
Onsite position based in Ponca City, OK. Office-based role with regular phone and computer use. Occasional light lifting (up to 20 lbs). Interaction with production or warehouse areas as needed.