A leading fintech company in New York is looking for a Head of CRM & Customer Management to lead customer engagement and retention strategies. The ideal candidate should have 10+ years of CRM experience, a strong analytical mindset, and the ability to manage a high-performing team. Responsibilities include defining CRM strategies, building KPI frameworks, and optimizing customer journeys. This role offers a dynamic work environment with attractive benefits including flexible hours and a generous employee development budget.
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