A leading biotechnology company in New York seeks a Senior Manager, CX Lead to drive customer experience innovation through hands-on leadership and collaboration with product teams. This role emphasizes rapid prototyping and AI tool utilization to create effective solutions, requiring 6+ years of CX/UX experience, proficiency in AI tools, and strong product design fluency. The successful candidate will execute comprehensive CX processes, engage stakeholders, and ensure continuous learning and innovation.
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