Overview
PenFed is hiring a Retail Banker to work onsite at our DOE Independence branch located in Washington, DC. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed. Responsibilities
Deliver results by meeting or exceeding goals in a member-centric, results-driven environment. Display strong interpersonal skills, including the ability to engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service. Demonstrate member service skills and the ability to resolve problems independently; utilize critical thinking and problem-solving skills or escalate as needed to promote member satisfaction. Utilize industry-leading solutions to meet the unique life needs of our members, including home ownership, wealth management, financial education, and managing debt. Establish solid relationships with teammates, business partners and internal networks by fostering teamwork and collaboration. Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements. Assist members through the loan process, including inputting loan applications, reviewing terms and conditions, and disbursement. Remain knowledgeable of the competitive landscape within the financial services industry. Maintain strong organizational skills, including the ability to manage multiple responsibilities and prioritize. Provide assistance performing cash transactions when necessary to meet member needs and deliver a best-in-class member experience. Provide support to other branches, including working weekends and/or extended hours as required to operate the business. Maintain a high level of proficiency in operating internal PenFed systems or platforms (e.g., SalesForce, PenTeller, Knowledge, Hogan, inbound calls network) to support member and business needs. Support additional PenFed initiatives to meet member and business needs. If Notary Public, be responsible for providing Notary Services while adhering to all state laws/regulations related to notarization of documents. Provide inbound call support where required. Qualifications
Associate Degree in a related field such as business management, business administration, or finance or equivalent combination of education and experience. Minimum of two (2) years of demonstrated successful sales experience. Minimum of at least six (6) months of cash handling experience. Experience in financial services and knowledge of financial services industry, products and solutions. Valid Notary Public, preferred. Previous phone-based customer service experience, preferred. Bilingual-Spanish preferred. Supervisory Responsibility
This position will not supervise employees. Licenses and Certifications
There are no additional certifications required. Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel
Ability to travel to various worksites and be on-call may be required. Hourly Pay Range
$21 - $23 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
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PenFed is hiring a Retail Banker to work onsite at our DOE Independence branch located in Washington, DC. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed. Responsibilities
Deliver results by meeting or exceeding goals in a member-centric, results-driven environment. Display strong interpersonal skills, including the ability to engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service. Demonstrate member service skills and the ability to resolve problems independently; utilize critical thinking and problem-solving skills or escalate as needed to promote member satisfaction. Utilize industry-leading solutions to meet the unique life needs of our members, including home ownership, wealth management, financial education, and managing debt. Establish solid relationships with teammates, business partners and internal networks by fostering teamwork and collaboration. Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements. Assist members through the loan process, including inputting loan applications, reviewing terms and conditions, and disbursement. Remain knowledgeable of the competitive landscape within the financial services industry. Maintain strong organizational skills, including the ability to manage multiple responsibilities and prioritize. Provide assistance performing cash transactions when necessary to meet member needs and deliver a best-in-class member experience. Provide support to other branches, including working weekends and/or extended hours as required to operate the business. Maintain a high level of proficiency in operating internal PenFed systems or platforms (e.g., SalesForce, PenTeller, Knowledge, Hogan, inbound calls network) to support member and business needs. Support additional PenFed initiatives to meet member and business needs. If Notary Public, be responsible for providing Notary Services while adhering to all state laws/regulations related to notarization of documents. Provide inbound call support where required. Qualifications
Associate Degree in a related field such as business management, business administration, or finance or equivalent combination of education and experience. Minimum of two (2) years of demonstrated successful sales experience. Minimum of at least six (6) months of cash handling experience. Experience in financial services and knowledge of financial services industry, products and solutions. Valid Notary Public, preferred. Previous phone-based customer service experience, preferred. Bilingual-Spanish preferred. Supervisory Responsibility
This position will not supervise employees. Licenses and Certifications
There are no additional certifications required. Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. Travel
Ability to travel to various worksites and be on-call may be required. Hourly Pay Range
$21 - $23 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
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