Job Posting
This is a fully remote position.
The Call Center Agent will play a crucial role in managing incoming calls, converting inquiries into valuable leads, and ultimately facilitating towing jobs.
Duties and Responsibilities:
Handle a high volume of incoming and outgoing calls efficiently.
Identify client needs and provide effective solutions.
Convert inbound calls into leads and transition them into towing jobs.
Working Conditions:
Remote work environment.
Shift-based schedule in a 24/7 Call Center.
Operating in the Pacific Time Zone.
Requirements:
Computer Specifications:
Minimum Intel Specs:
Processor: Core i7 8th generation (or above) or Core i5 10th generation (or above). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Total AMD Specs:
Processor: AMD Ryzen 5, 7, or 9 (Minimum series 3600). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Total Macintosh Specs:
Processor: Core i7/i5/M1/M2. RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
Internet Speed Requirement:
Jitter: below 10ms. Latency: below 160ms. Upload: more than 25mbps. Download: more than 40mbps.
Power Backup:
A reliable power backup solution that can sustain a minimum of 8 hours (full shift) is required. Examples include generators, solar panels, or portable power inverters (UPS is not sufficient). Internet Backup:
A secondary internet source is mandatory with a requirement of:
Jitter: below 10ms. Latency: below 160ms. Upload: minimum of 25mbps. Download: minimum of 25mbps.
Both power and internet backups are essential for this role.
Minimum Intel Specs:
Processor: Core i7 8th generation (or above) or Core i5 10th generation (or above). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Total AMD Specs:
Processor: AMD Ryzen 5, 7, or 9 (Minimum series 3600). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory. Total Macintosh Specs:
Processor: Core i7/i5/M1/M2. RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
Internet Speed Requirement:
Jitter: below 10ms. Latency: below 160ms. Upload: more than 25mbps. Download: more than 40mbps.
Power Backup:
A reliable power backup solution that can sustain a minimum of 8 hours (full shift) is required. Examples include generators, solar panels, or portable power inverters (UPS is not sufficient). Internet Backup:
A secondary internet source is mandatory with a requirement of:
Jitter: below 10ms. Latency: below 160ms. Upload: minimum of 25mbps. Download: minimum of 25mbps.
Both power and internet backups are essential for this role.