Location
Toronto, Montreal, Ontario, Quebec, New York, New Jersey, Massachusetts Employment Type
Full time Location Type
Remote Department
Customer Operations About Cryptio We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay. The role We’re hiring Enterprise Solutions Consultants (ESCs) to help some of the world’s most innovative crypto companies successfully scale their financial operations using Cryptio. You’ll own the customer journey
after onboarding , helping clients move from initial go-live to confident, consistent adoption. Working closely with finance and operations teams, you’ll help customers embed Cryptio into their reporting workflows, optimise their monthly routines, and unlock long-term value from the platform. This is a hands-on, client-facing role where you’ll develop deep expertise in crypto accounting and financial operations while growing into a trusted advisor for your customers. What you’ll do This role is about helping customers succeed day-to-day and building strong operational foundations as they grow.
Act as the primary point of contact for customers post go-live
Support clients in adopting Cryptio across their teams and workflows
Train users on product features and best practices
Help customers optimise month-end, reconciliation, and reporting processes
Understand each client’s business model and how Cryptio supports their operations
Proactively identify risks, adoption gaps, and opportunities for improvement
Work closely with Support, Account Managers, and Product to resolve issues and drive success
We’re looking for someone who Has
1–3 years of experience
in Customer Success, SaaS, consulting, fintech, or accounting-related roles
Has a strong interest in
crypto, accounting, and financial operations
Understands basic accounting principles and reconciliation workflows
Is comfortable learning technical concepts like APIs, integrations, and data flows
Enjoys working directly with customers and solving operational problems
Communicates clearly with both internal teams and customer stakeholders
Is curious, proactive, and motivated to learn in a fast-moving environment
Nice to have Experience in accounting, audit, or finance tooling
Exposure to crypto projects, Web3 companies, or blockchain ecosystems
Interview process Screening - 30 min
Hiring Manager Interview - 30 min
Case study sendoff
Case Presentation - 1 hour
Values & Behaviours - 45 min
Perks Remote or Hybrid working ️ 25 days paid holiday plus bank holidays One additional day of annual leave each year, up to 30 total days Your birth off Mental health resources, wellbeing programs, and professional coaching Family-friendly policies Fitness and wellness budget MacBook Pro ️ $200 home office setup budget Training and development budget *** we have additional benefits depending on location If this sounds like you, we would love to hear from you We move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.
#J-18808-Ljbffr
Toronto, Montreal, Ontario, Quebec, New York, New Jersey, Massachusetts Employment Type
Full time Location Type
Remote Department
Customer Operations About Cryptio We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay. The role We’re hiring Enterprise Solutions Consultants (ESCs) to help some of the world’s most innovative crypto companies successfully scale their financial operations using Cryptio. You’ll own the customer journey
after onboarding , helping clients move from initial go-live to confident, consistent adoption. Working closely with finance and operations teams, you’ll help customers embed Cryptio into their reporting workflows, optimise their monthly routines, and unlock long-term value from the platform. This is a hands-on, client-facing role where you’ll develop deep expertise in crypto accounting and financial operations while growing into a trusted advisor for your customers. What you’ll do This role is about helping customers succeed day-to-day and building strong operational foundations as they grow.
Act as the primary point of contact for customers post go-live
Support clients in adopting Cryptio across their teams and workflows
Train users on product features and best practices
Help customers optimise month-end, reconciliation, and reporting processes
Understand each client’s business model and how Cryptio supports their operations
Proactively identify risks, adoption gaps, and opportunities for improvement
Work closely with Support, Account Managers, and Product to resolve issues and drive success
We’re looking for someone who Has
1–3 years of experience
in Customer Success, SaaS, consulting, fintech, or accounting-related roles
Has a strong interest in
crypto, accounting, and financial operations
Understands basic accounting principles and reconciliation workflows
Is comfortable learning technical concepts like APIs, integrations, and data flows
Enjoys working directly with customers and solving operational problems
Communicates clearly with both internal teams and customer stakeholders
Is curious, proactive, and motivated to learn in a fast-moving environment
Nice to have Experience in accounting, audit, or finance tooling
Exposure to crypto projects, Web3 companies, or blockchain ecosystems
Interview process Screening - 30 min
Hiring Manager Interview - 30 min
Case study sendoff
Case Presentation - 1 hour
Values & Behaviours - 45 min
Perks Remote or Hybrid working ️ 25 days paid holiday plus bank holidays One additional day of annual leave each year, up to 30 total days Your birth off Mental health resources, wellbeing programs, and professional coaching Family-friendly policies Fitness and wellness budget MacBook Pro ️ $200 home office setup budget Training and development budget *** we have additional benefits depending on location If this sounds like you, we would love to hear from you We move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.
#J-18808-Ljbffr