Customer Service Account Manager
Semblex Corporation, Elmhurst, Illinois, United States, 60126
Review RFQ (Request for Quote) for costing
Review and send “formal” quotes to customer
Process customer orders for input into system
Prepare “contract” review for all incoming customer orders
Daily issuance of BOL’s for shipments
Analysis of MRP reports to identify problematic issues pertaining to delivery
Analyze/Update customer schedule changes to ensure on-time delivery
Manage Customer Portals and EDI (OEM’s will require weekend review)
Strategic Duties
Handles daily activity which requires strong analytical & problem resolution skills Decision maker to serve both customer and company Understand impact to cost and bottom line Manages information flow throughout organization and acts as key liaison internally and with customers Negotiate & resolve obsolete claim issues Coordinate with QC on corrective action requirements Assist Accounting with customer payment issues Coordinate back-up OEM training Physical Requirements
Going to off-site plants (local) Travel for Customer visits (US and Global) Specifics
Full-time position (40 hours per week) – Salaried position 7:30am – 4:30pm May require some weekend and/or evening hours Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Handles daily activity which requires strong analytical & problem resolution skills Decision maker to serve both customer and company Understand impact to cost and bottom line Manages information flow throughout organization and acts as key liaison internally and with customers Negotiate & resolve obsolete claim issues Coordinate with QC on corrective action requirements Assist Accounting with customer payment issues Coordinate back-up OEM training Physical Requirements
Going to off-site plants (local) Travel for Customer visits (US and Global) Specifics
Full-time position (40 hours per week) – Salaried position 7:30am – 4:30pm May require some weekend and/or evening hours Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr