Overview
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. To join our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Customer Success Manager - Retention
at
Realtor.com
Location:
Scottsdale, AZ (hybrid/3 days in office)
What you’ll do
Take inbound and make outbound calls to agents daily
Re-build value in Realtor.com solutions for agents requesting to cancel their services
Offer consistent communication and timely resolution for our agents
Resolve Retention issues on agent and broker accounts
Meet or exceed minimum retention goals
Meet or exceed a minimum outbound call requirement
Engage customers with the highest level of respect and integrity
What you’ll bring
High tolerance for engaging with dissatisfied clients
Bachelor’s degree or equivalent experience and 2+ years related experience
Thorough knowledge of a consultative or solutions based sales process
Familiarity with the real-estate landscape required
Familiarity with advertising products and services required
Familiarity with Salesforce preferred
Knowledge of Excel and Microsoft Outlook required
Trouble-shoot and resolve customer service issues
Meet deadlines and work well under pressure
Multi-task and set priorities
Work the predesigned work schedule
Leverage established negotiation tactics
How we work We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
This is a hybrid opportunity in our Scottsdale, AZ office.
How we Reward you
http://Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location
Equal Opportunity Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
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Customer Success Manager - Retention
at
Realtor.com
Location:
Scottsdale, AZ (hybrid/3 days in office)
What you’ll do
Take inbound and make outbound calls to agents daily
Re-build value in Realtor.com solutions for agents requesting to cancel their services
Offer consistent communication and timely resolution for our agents
Resolve Retention issues on agent and broker accounts
Meet or exceed minimum retention goals
Meet or exceed a minimum outbound call requirement
Engage customers with the highest level of respect and integrity
What you’ll bring
High tolerance for engaging with dissatisfied clients
Bachelor’s degree or equivalent experience and 2+ years related experience
Thorough knowledge of a consultative or solutions based sales process
Familiarity with the real-estate landscape required
Familiarity with advertising products and services required
Familiarity with Salesforce preferred
Knowledge of Excel and Microsoft Outlook required
Trouble-shoot and resolve customer service issues
Meet deadlines and work well under pressure
Multi-task and set priorities
Work the predesigned work schedule
Leverage established negotiation tactics
How we work We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
This is a hybrid opportunity in our Scottsdale, AZ office.
How we Reward you
http://Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location
Equal Opportunity Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
#J-18808-Ljbffr