Director, Platform Administration & Support
Xylem, Charlotte, North Carolina, United States, 28245
Overview
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role
The Director, Platform Administration and Support will play a critical role in advancing Xylem’s digital transformation, advancing our AI & Enterprise Data Strategy. In this highly visible role, you will act as the strategic bridge between business stakeholders and the AI & Enterprise Data team, ensuring that analytics and AI solutions are reliable and deliver measurable business value. You will champion the adoption of advanced analytics, empower teams to make data-driven decisions, and help shape the Data function to be a strategic enabler of Xylem’s success. Your leadership will be instrumental in sustaining our AI, Data & Analytics technologies throughout our digital transformation. Core Responsibilities
Oversee the day-to-day operations of data platforms (strategic & legacy). Ensure availability, performance, and reliability of deployed solutions. Monitor and optimize data workloads. Lead the resolution of AI & Analytic solution incidents and outages. Establish and manage support processes (e.g., ticketing, SLAs, escalations, and KPIs). Define, implement and enforce data access controls, lineage tracking, and audit logging. Establish processes to maintain data accuracy, consistency, reconciliation, and trust. Define and lead QA process and end user acceptance testing. Standardize and document operational procedures and runbooks. Drive continuous improvement to reduce downtime and improve efficiency. Advocate for modernization of legacy platforms. Define, implement, and enforce data retention and archival policies to ensure regulatory compliance, cost-efficient storage, and responsible long-term data stewardship. Qualifications
Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or a related field. 8+ years of experience in analytics, business intelligence, or data strategy roles. 5+ years of experience in business relationship management or program management. Proven ability to lead cross-functional teams and influence senior stakeholders. Broad knowledge of Oracle, SQL Server, SQL, Azure Data Lake Services, PowerBI, Business Objects, Cognos, and traditional data warehousing technologies. Strong understanding of AI/ML concepts, analytics platforms, and enterprise data management principles. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you\'ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees\' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem\'s transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role
The Director, Platform Administration and Support will play a critical role in advancing Xylem’s digital transformation, advancing our AI & Enterprise Data Strategy. In this highly visible role, you will act as the strategic bridge between business stakeholders and the AI & Enterprise Data team, ensuring that analytics and AI solutions are reliable and deliver measurable business value. You will champion the adoption of advanced analytics, empower teams to make data-driven decisions, and help shape the Data function to be a strategic enabler of Xylem’s success. Your leadership will be instrumental in sustaining our AI, Data & Analytics technologies throughout our digital transformation. Core Responsibilities
Oversee the day-to-day operations of data platforms (strategic & legacy). Ensure availability, performance, and reliability of deployed solutions. Monitor and optimize data workloads. Lead the resolution of AI & Analytic solution incidents and outages. Establish and manage support processes (e.g., ticketing, SLAs, escalations, and KPIs). Define, implement and enforce data access controls, lineage tracking, and audit logging. Establish processes to maintain data accuracy, consistency, reconciliation, and trust. Define and lead QA process and end user acceptance testing. Standardize and document operational procedures and runbooks. Drive continuous improvement to reduce downtime and improve efficiency. Advocate for modernization of legacy platforms. Define, implement, and enforce data retention and archival policies to ensure regulatory compliance, cost-efficient storage, and responsible long-term data stewardship. Qualifications
Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or a related field. 8+ years of experience in analytics, business intelligence, or data strategy roles. 5+ years of experience in business relationship management or program management. Proven ability to lead cross-functional teams and influence senior stakeholders. Broad knowledge of Oracle, SQL Server, SQL, Azure Data Lake Services, PowerBI, Business Objects, Cognos, and traditional data warehousing technologies. Strong understanding of AI/ML concepts, analytics platforms, and enterprise data management principles. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you\'ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees\' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem\'s transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
#J-18808-Ljbffr