Director, Revenue Operations - West Region - Remote - 2339889
UnitedHealth Group, Las Vegas, Nevada, us, 89105
Overview
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities
Provide strategic and operational leadership for Revenue Operations functions across the region assigned, aligning performance to enterprise objectives and Care Delivery Organization priorities Serve as a strategic partner to clinical operations leadership, communicate revenue cycle performance, risks, and opportunities, lead action planning discussions, and co-owning execution of improvement initiatives Collaborate with Clinical Operations, Finance, Accounting, Contracting, IT, Analytics, Compliance, and Enterprise teams to deliver upon financial commitments Collaborate closely with other Revenue Operations directors across regions to align strategies, share best practices, and ensure consistent execution of enterprise Revenue Operations initiatives Lead disciplined performance management through proactive monitoring, variance analysis and development of time-bound action plans to achieve KPIs including MNCR, over 90 aging, denial management, cash collections and bad debt reduction targets Drive operational excellence through workflow optimization, standardization, automation and AI solutions across full-cycle revenue processes Monitor payer performance trends, escalate systemic issues and ensure revenue cycle workflows align with contractual requirements to maximize reimbursement Oversee vendor-managed revenue operations functions to ensure performance accountability and quality standards Develop and sustain high-performing leaders and teams by fostering engagement, inclusion, accountability Champion a culture of enterprise thinking, collaboration, and continuous improvement, reinforcing shared ownership of outcomes across regions and functions Ensure Revenue Operations comply with all applicable federal and state regulations, payer requirements, and internal policies, proactively identifying risk, addressing compliance gaps and maintaining solid controls and audit readiness Required Qualifications
8+ years of progressive revenue cycle leadership experience, preferably within large, multi-market healthcare organizations and physician groups, value-based care models, or integrated care delivery organizations 5+ years of experience with people management with demonstrated skills in leader and teammate engagement, retention, coaching, succession planning, and performance development 3+ years of experience with Epic Revenue Cycle Deep knowledge of healthcare billing, coding, regulatory compliance and commercial payer guidelines and reimbursement methodologies Proficiency in Microsoft Office Suite and use of analytics tools Preferred Qualifications
Experience managing outsourced or hybrid revenue cycle vendor models and remote teams supporting revenue cycle functions Solid understanding of revenue cycle management software, physician billing systems, and reporting tools Understands revenue recognition, how it impacts net patient revenue and downstream accounting systems Proven excellent verbal and written communication skills. Ability to effectively communicate with team members, management, and external stakeholders Demonstrated leadership skills with a track record of successful training, mentoring, and developing teams Additional Information
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, benefits include a comprehensive package, incentive and recognition programs, equity stock purchase and 401k contribution (eligibility applies). The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—regardless of race, gender, sexuality, age, location or income—deserves the opportunity to live their healthiest life. We are committed to mitigating our environmental impact and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer and a drug-free workplace; candidates are required to pass a drug test before beginning employment.
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities
Provide strategic and operational leadership for Revenue Operations functions across the region assigned, aligning performance to enterprise objectives and Care Delivery Organization priorities Serve as a strategic partner to clinical operations leadership, communicate revenue cycle performance, risks, and opportunities, lead action planning discussions, and co-owning execution of improvement initiatives Collaborate with Clinical Operations, Finance, Accounting, Contracting, IT, Analytics, Compliance, and Enterprise teams to deliver upon financial commitments Collaborate closely with other Revenue Operations directors across regions to align strategies, share best practices, and ensure consistent execution of enterprise Revenue Operations initiatives Lead disciplined performance management through proactive monitoring, variance analysis and development of time-bound action plans to achieve KPIs including MNCR, over 90 aging, denial management, cash collections and bad debt reduction targets Drive operational excellence through workflow optimization, standardization, automation and AI solutions across full-cycle revenue processes Monitor payer performance trends, escalate systemic issues and ensure revenue cycle workflows align with contractual requirements to maximize reimbursement Oversee vendor-managed revenue operations functions to ensure performance accountability and quality standards Develop and sustain high-performing leaders and teams by fostering engagement, inclusion, accountability Champion a culture of enterprise thinking, collaboration, and continuous improvement, reinforcing shared ownership of outcomes across regions and functions Ensure Revenue Operations comply with all applicable federal and state regulations, payer requirements, and internal policies, proactively identifying risk, addressing compliance gaps and maintaining solid controls and audit readiness Required Qualifications
8+ years of progressive revenue cycle leadership experience, preferably within large, multi-market healthcare organizations and physician groups, value-based care models, or integrated care delivery organizations 5+ years of experience with people management with demonstrated skills in leader and teammate engagement, retention, coaching, succession planning, and performance development 3+ years of experience with Epic Revenue Cycle Deep knowledge of healthcare billing, coding, regulatory compliance and commercial payer guidelines and reimbursement methodologies Proficiency in Microsoft Office Suite and use of analytics tools Preferred Qualifications
Experience managing outsourced or hybrid revenue cycle vendor models and remote teams supporting revenue cycle functions Solid understanding of revenue cycle management software, physician billing systems, and reporting tools Understands revenue recognition, how it impacts net patient revenue and downstream accounting systems Proven excellent verbal and written communication skills. Ability to effectively communicate with team members, management, and external stakeholders Demonstrated leadership skills with a track record of successful training, mentoring, and developing teams Additional Information
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, benefits include a comprehensive package, incentive and recognition programs, equity stock purchase and 401k contribution (eligibility applies). The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—regardless of race, gender, sexuality, age, location or income—deserves the opportunity to live their healthiest life. We are committed to mitigating our environmental impact and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer and a drug-free workplace; candidates are required to pass a drug test before beginning employment.
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