Overview
Job Description - Patient Account Rep I (Remote) (551814)
At
ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
The Patient Account Representative I performs a variety of revenue cycle activities including billing, collections, cash posting, and customer service in support of hospital and physician accounts. This position ensures accurate and timely financial documentation and reimbursement through effective communication with patients, insurance companies, and other stakeholders. The representative maintains compliance with all regulations including HIPAA, and adheres to organizational policies and procedures.
Responsibilities
Accurately and efficiently processes patient accounts, including billing, collections, and payment posting
Responds to and resolves inquiries from patients, insurance carriers, and internal departments
Prepares and submits claims using billing systems; works claim edits and rejections
Follows up on unpaid accounts and performs collections activities as appropriate
Researches and applies unidentified payments
Balances daily cash posting and reconciles discrepancies
Files appeals and reconsideration requests as per department protocol
Identifies and reports overpayments; ensures appropriate refunds
Participates in A/R clean-up projects and other revenue cycle initiatives
Maintains productivity and quality standards while managing daily work queues
Demonstrates ownership and accountability in completing assignments
Ability to communicate effectively, both verbally and in writing
Ability to work independently with minimal supervision
Strong customer service and interpersonal skills
Basic general accounting and bookkeeping knowledge
Knowledge of medical billing practices and medical terminology
Proficient in Microsoft Excel, Word, Outlook, and experience with systems such as Epic and SSI (preferred)
Operates 10-key pad efficiently (for cash posting roles)
Demonstrates flexibility and teamwork across all business office functions
Qualifications
Education
High School Diploma or GED Equivalent
Licenses/Certifications
Relevant licensure and practices obtained within timeframe required by facility policy
Experience
1–2 years previous hospital and/or physician business office experience preferred
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At
ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
The Patient Account Representative I performs a variety of revenue cycle activities including billing, collections, cash posting, and customer service in support of hospital and physician accounts. This position ensures accurate and timely financial documentation and reimbursement through effective communication with patients, insurance companies, and other stakeholders. The representative maintains compliance with all regulations including HIPAA, and adheres to organizational policies and procedures.
Responsibilities
Accurately and efficiently processes patient accounts, including billing, collections, and payment posting
Responds to and resolves inquiries from patients, insurance carriers, and internal departments
Prepares and submits claims using billing systems; works claim edits and rejections
Follows up on unpaid accounts and performs collections activities as appropriate
Researches and applies unidentified payments
Balances daily cash posting and reconciles discrepancies
Files appeals and reconsideration requests as per department protocol
Identifies and reports overpayments; ensures appropriate refunds
Participates in A/R clean-up projects and other revenue cycle initiatives
Maintains productivity and quality standards while managing daily work queues
Demonstrates ownership and accountability in completing assignments
Ability to communicate effectively, both verbally and in writing
Ability to work independently with minimal supervision
Strong customer service and interpersonal skills
Basic general accounting and bookkeeping knowledge
Knowledge of medical billing practices and medical terminology
Proficient in Microsoft Excel, Word, Outlook, and experience with systems such as Epic and SSI (preferred)
Operates 10-key pad efficiently (for cash posting roles)
Demonstrates flexibility and teamwork across all business office functions
Qualifications
Education
High School Diploma or GED Equivalent
Licenses/Certifications
Relevant licensure and practices obtained within timeframe required by facility policy
Experience
1–2 years previous hospital and/or physician business office experience preferred
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