Part-Time Customer Relations Representative
American University, Washington, District of Columbia, us, 20022
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about**Department:**FA Communication & Service - FWS**Time Type:**Part time**Job Type:**Temporary (Fixed Term)**FLSA Status:**Non-Exempt**Work Modality:****Union:**Excluded**Job Description:****Summary:**
The Customer Relations Representative is a key position in American University’s Financial Aid Office. The incumbent is the first point of contact for students and families. The position identifies the needs of AU students and parents and ensures the accurate delivery of financial aid information to students while supporting departmental expectations for strong customer service. The position is responsible for triaging inquiries from prospective, current undergraduate, and graduate students and ensuring exceptional responsiveness and service for walk-in, phone, and e-mail inquiries. This position requires moderate supervision and knowledge of financial aid process requirements and timelines.**Essential Functions:**1.) Person Inquiry Management* Serve as the first point of contact for the Financial Aid Front Desk.* Respond and triage in-person inquiries.2.) Email Inquiry Management* Respond and assign as appropriate unassigned e-mail inquiries.* Review and assigned all inquiries within the date of receipt.
3.) Correspondence* Ensure that customer concerns have been resolved by following up on inquiries.4.) Purchasing* Assess and order office supplies as needed.**Competencies:*** Serving Customers.* Prioritizing and Organizing.* Supporting Coworkers.* Displaying Creativity.* Acquiring and Analyzing Information.**Position Type/Expected Hours of Work:*** Part-Time.* 27 hours per week.* Temporary position.* Full on-campus presence.**Salary Range:*** $22.00 - $24.00 per hour.**Required Education and Experience:*** Associate's degree.* 1 - 3 years of relevant experience.**Preferred Education and Experience:*** Bachelor's degree.* 1 - 3 years of customer relations experience and familiarity with student financial aid.* Excellent written and verbal communication skills.**Other Duties:*** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.**Benefits**.**Other Details*** Hiring offers for this position are contingent on successful completion of a background check.* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.* American University is an
employer.**Current American University Employees**American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.**Contact Us**For more information or assistance with the American University careers site, email theworkline@american.edu.*American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.* #J-18808-Ljbffr
The Customer Relations Representative is a key position in American University’s Financial Aid Office. The incumbent is the first point of contact for students and families. The position identifies the needs of AU students and parents and ensures the accurate delivery of financial aid information to students while supporting departmental expectations for strong customer service. The position is responsible for triaging inquiries from prospective, current undergraduate, and graduate students and ensuring exceptional responsiveness and service for walk-in, phone, and e-mail inquiries. This position requires moderate supervision and knowledge of financial aid process requirements and timelines.**Essential Functions:**1.) Person Inquiry Management* Serve as the first point of contact for the Financial Aid Front Desk.* Respond and triage in-person inquiries.2.) Email Inquiry Management* Respond and assign as appropriate unassigned e-mail inquiries.* Review and assigned all inquiries within the date of receipt.
3.) Correspondence* Ensure that customer concerns have been resolved by following up on inquiries.4.) Purchasing* Assess and order office supplies as needed.**Competencies:*** Serving Customers.* Prioritizing and Organizing.* Supporting Coworkers.* Displaying Creativity.* Acquiring and Analyzing Information.**Position Type/Expected Hours of Work:*** Part-Time.* 27 hours per week.* Temporary position.* Full on-campus presence.**Salary Range:*** $22.00 - $24.00 per hour.**Required Education and Experience:*** Associate's degree.* 1 - 3 years of relevant experience.**Preferred Education and Experience:*** Bachelor's degree.* 1 - 3 years of customer relations experience and familiarity with student financial aid.* Excellent written and verbal communication skills.**Other Duties:*** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.**Benefits**.**Other Details*** Hiring offers for this position are contingent on successful completion of a background check.* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.* American University is an
employer.**Current American University Employees**American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.**Contact Us**For more information or assistance with the American University careers site, email theworkline@american.edu.*American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.* #J-18808-Ljbffr