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Account Manager

gategroup, Seattle, Washington, us, 98127

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Ensures supply chain/purchasing has current up to date data and support purchasing requirements.Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. **SR** Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) **SR** **Qualifications****Education:** **Work Experience:** Proven Account Management skills required in order to create, maintain, and enhance customer relationships

Minimum of 3 years of account/project management experience.

**Technical Skills:** Plans and carries out responsibilities with minimal direction

Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:**Delta Airlines**: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.

: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info): Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process. : Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ. **Language / Communication Skills:** Excellent written and oral communication skills

**Work Environment / Requirements of the Job:**Normal office environment

**gategroup Competencies Required to be Successful in the Job:*** **Thinking –** Information Search and analysis & problem resolution skills* **Engaging –** Understanding others, Team Leadership and Developing People* **Inspiring –** Influencing and building relationships, Motivating and Inspiring, Communicating effectively* **Achieving –** Delivering business results under pressure, Championing Performance Improvement and Customer Focus**Demonstrated Values to be Successful in the Position**Employees at gategroup are expected to live ourValues of ***Excellence**, **Passion**, **Responsibility*** and ***Respect***. To demonstrate theseValues, we expect to observe the following from everyone: ***Excellence**** We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.* We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.***Passion**** Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.* We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.***Responsibility**** We care about what we do, and we understand the impact we have on others and the planet.* We always look out for each other –creating a safe workplace environment is everyone’s responsibility**.*****Respect**** Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.* We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.*The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.**gategroup is an equal opportunity employer committed to workforce diversity.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.**For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:*gategroup is the global leader in airline catering, retail-on-board #J-18808-Ljbffr