Senior Growth Product Designer, Retention and Engagement @ Superhuman (Freelance
Academy, Chicago, Illinois, United States, 60290
Overview
SUPERHUMAN MAIL At Superhuman, we’ve built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast. Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. Learn more at superhuman.com and about our values here. BUILD LOVE At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other. CREATE MASSIVE IMPACT We’re not solving a small problem, nor are we addressing a small market. We’re reshaping the fundamentals of how people work. We’re combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate. We are building a household brand and a worldwide organization. We are here to do our best work, and we hope you are too. LOCATION + WORK ELIGIBILITY This is a hybrid position requiring 2–3 days in-office per week. Candidates must be located in Vancouver, New York, San Francisco, Seattle, or Chicago. US Offices: Applicants must be US Citizens or Permanent Residents. Vancouver Office: Applicants must be Canadian Citizens or hold valid work authorization. How You Will Contribute in Your Role
Work with teammates in product, marketing, engineering, and analytics to craft impactful retention, monetization and paid user repeat engagement experiences, growth experiments, and new features and enhancements. Define and shape experiments that help users reach clear “aha” moments, starting from early ideas and sketches, defining approaches to hypotheses, testing interactive prototypes, and making high-fidelity designs. Design against Grammarly’s strategic business goals and user needs, collaborate and contribute to identifying key growth opportunities, and contribute to a cohesive roadmap with your team. Leverage customer insights to guide users toward feature discovery, habit formation, and identifying continued paid value across individuals and teams. Conduct qualitative and quantitative research to understand new and existing users paid users, as well as competitor analysis, to inform high-impact experiments and iterations. Be curious about and constantly learn about new ways of approaching monetization and paid user experiences, stay interested and ahead of industry trends, and ask critical questions Elevate the design culture at Superhuman by pursuing remarkable quality in your design craft and producing consistent, high-quality work that drives measurable business impact. How You Will Collaborate
Partner with product managers to set the vision for repeat engagement and monetization initiatives and build a roadmap of projects that improve retention and expansion metrics. Engage with Product, Marketing, and Brand stakeholders to align on paid user onboarding, upgrade, new feature discovery and team growth journeys, communicating design updates to leadership for feedback and approval. Advise product and engineering teammates through a deep understanding of interaction patterns that balance power and approachability, helping reduce design-related blockers and delivery delays. Work closely with engineering, product, and marketing to run experiments, improve processes, and deliver high-quality, on-brand features that drive adoption, satisfaction, and upgrades. Collaborate with designers to elevate the craft of growth design, mentor and critique across design, and identify efficient and inspiring ways of working as a design team. Help contribute and drive best-in-class design team culture, inspiration, and brand standards. SOUND LIKE YOU?
Experience: 5+ years relevant working experience in product design roles with 3+ years focused on growth, engagement and discovery, monetization/subscription, or retention experiences. Expertise: You have demonstrated mastery of product design, encompassing prototyping, visual and interaction design, typography, layout, and visual hierarchy. Sweats the details to build a premium experience for users. Curiosity: You love exploring new ideas and solutions across technology and user-centric design. You are a perpetual learner, constantly seeking out new insights and industry trends to add to your repertoire of ideas and solutions. You are exceptionally curious about technology, design, product, and people. Drives Towards Clarity: Thrives in ambiguity and is excited by the opportunity to validate hypotheses. Nimble and able to pivot as new insights emerge. Brings clarity and confidence to teams through their work. Delight & Empathy: You understand how customers think and care deeply about their journey. You can accurately predict how changes will make them feel. You enjoy creating delight. Excellent Communication: You are comfortable and confident sharing your thoughts in verbal or written form. You can engage constructively in debate and discussion with your colleagues and peers. Collaborator: You can partner with a diverse team to achieve business results. You have experience facilitating discussions with engineers and product managers to drive strategy and execution. Bias to Action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth. AI Enthusiast: You believe AI will revolutionize both how we work and the experiences we create for our customers. Driven by passion and curiosity, you embrace AI to up-level your team's productivity and impact, creating delight, delivering exceptional quality, and embracing the extraordinary in everything you do. Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Job Details
Duration: 6 months (with potential to hire full time) Commitment: 40 hours per week Level: mid to high 4 Location: Hybrid - must be located in San Francisco, Seattle, Vancouver, Chicago or New York
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SUPERHUMAN MAIL At Superhuman, we’ve built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast. Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. Learn more at superhuman.com and about our values here. BUILD LOVE At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other. CREATE MASSIVE IMPACT We’re not solving a small problem, nor are we addressing a small market. We’re reshaping the fundamentals of how people work. We’re combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate. We are building a household brand and a worldwide organization. We are here to do our best work, and we hope you are too. LOCATION + WORK ELIGIBILITY This is a hybrid position requiring 2–3 days in-office per week. Candidates must be located in Vancouver, New York, San Francisco, Seattle, or Chicago. US Offices: Applicants must be US Citizens or Permanent Residents. Vancouver Office: Applicants must be Canadian Citizens or hold valid work authorization. How You Will Contribute in Your Role
Work with teammates in product, marketing, engineering, and analytics to craft impactful retention, monetization and paid user repeat engagement experiences, growth experiments, and new features and enhancements. Define and shape experiments that help users reach clear “aha” moments, starting from early ideas and sketches, defining approaches to hypotheses, testing interactive prototypes, and making high-fidelity designs. Design against Grammarly’s strategic business goals and user needs, collaborate and contribute to identifying key growth opportunities, and contribute to a cohesive roadmap with your team. Leverage customer insights to guide users toward feature discovery, habit formation, and identifying continued paid value across individuals and teams. Conduct qualitative and quantitative research to understand new and existing users paid users, as well as competitor analysis, to inform high-impact experiments and iterations. Be curious about and constantly learn about new ways of approaching monetization and paid user experiences, stay interested and ahead of industry trends, and ask critical questions Elevate the design culture at Superhuman by pursuing remarkable quality in your design craft and producing consistent, high-quality work that drives measurable business impact. How You Will Collaborate
Partner with product managers to set the vision for repeat engagement and monetization initiatives and build a roadmap of projects that improve retention and expansion metrics. Engage with Product, Marketing, and Brand stakeholders to align on paid user onboarding, upgrade, new feature discovery and team growth journeys, communicating design updates to leadership for feedback and approval. Advise product and engineering teammates through a deep understanding of interaction patterns that balance power and approachability, helping reduce design-related blockers and delivery delays. Work closely with engineering, product, and marketing to run experiments, improve processes, and deliver high-quality, on-brand features that drive adoption, satisfaction, and upgrades. Collaborate with designers to elevate the craft of growth design, mentor and critique across design, and identify efficient and inspiring ways of working as a design team. Help contribute and drive best-in-class design team culture, inspiration, and brand standards. SOUND LIKE YOU?
Experience: 5+ years relevant working experience in product design roles with 3+ years focused on growth, engagement and discovery, monetization/subscription, or retention experiences. Expertise: You have demonstrated mastery of product design, encompassing prototyping, visual and interaction design, typography, layout, and visual hierarchy. Sweats the details to build a premium experience for users. Curiosity: You love exploring new ideas and solutions across technology and user-centric design. You are a perpetual learner, constantly seeking out new insights and industry trends to add to your repertoire of ideas and solutions. You are exceptionally curious about technology, design, product, and people. Drives Towards Clarity: Thrives in ambiguity and is excited by the opportunity to validate hypotheses. Nimble and able to pivot as new insights emerge. Brings clarity and confidence to teams through their work. Delight & Empathy: You understand how customers think and care deeply about their journey. You can accurately predict how changes will make them feel. You enjoy creating delight. Excellent Communication: You are comfortable and confident sharing your thoughts in verbal or written form. You can engage constructively in debate and discussion with your colleagues and peers. Collaborator: You can partner with a diverse team to achieve business results. You have experience facilitating discussions with engineers and product managers to drive strategy and execution. Bias to Action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth. AI Enthusiast: You believe AI will revolutionize both how we work and the experiences we create for our customers. Driven by passion and curiosity, you embrace AI to up-level your team's productivity and impact, creating delight, delivering exceptional quality, and embracing the extraordinary in everything you do. Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Job Details
Duration: 6 months (with potential to hire full time) Commitment: 40 hours per week Level: mid to high 4 Location: Hybrid - must be located in San Francisco, Seattle, Vancouver, Chicago or New York
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