****Title:** Patient Engagement Specialist II******Location:** Regional*** **Lead patient outreach efforts in the community, connecting with patients through home visits and telephonic support, demonstrating efficient and effective collaboration with center care teams and all key stakeholders involved. (Approximately half of the time will be spent in the community, requiring access to reliable transportation).*** **Respond to escalations and urgent needs with a keen ability to prioritize work, triage complex situations, and multitask effectively.*** **Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.*** **Communicate complex topics between all identified parties involved in patients' care as needed (e.g., family members, caregivers, medical providers, community-based organizations) with passion and patience.*** **Proactively partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.*** **Independently foster strong relationships with patients and their caregivers.*** **Collaborate with Community Health Workers, Social Workers, and clinicians to support complex patient needs.*** **Educate patients about Oak Street’s numerous wrap-around services.*** **Consistently achieve a target of 25 resolutions per cycle.*** **Mentor and provide guidance to PES I team members, sharing best practices for patient engagement and resolution.*** **A strong track record of success in health-care-related engagement, sales, and/or marketing, with demonstrated ability to exceed targets.*** **Exceptional verbal and written communication skills, capable of conveying complex information clearly and empathetically.*** **Advanced technology skills and a deep understanding of Excel as well as various EHR/EMR platforms.*** **Unwavering dedication to serving the community and building meaningful, long-term relationships.*** **A demonstrated ability to operate independently and strategically in a fast-paced environment, taking initiative to solve problems.*** **A comprehensive understanding of the Medicare and Medicare Advantage programs.*** **Consistent access to reliable transportation and the ability to travel extensively through assigned territories to connect with patients.*** **Fluency in Spanish (written and oral) is preferred.*** **US Work Authorization is required.*** **Someone who consistently embodies being Oaky and champions Oak Street Health values.*** **Proven ability to achieve more than 25 resolutions per month over a 6-month cycle, demonstrating efficient and effective collaboration with center care teams and all key stakeholders.*** **Radiating positive energy.*** **Assuming good intentions.*** **Creating an unmatched patient experience.*** **Driving clinical excellence.*** **Taking ownership and delivering results.*** **Being relentlessly determined.*** **Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.*** **Paid vacation, sick time, and investment/retirement 401K match options.*** **Health insurance, vision, and dental benefits.*** **Opportunities for leadership development and continuing education stipends.*** **New centers and flexible work environments.*** **Opportunities for high levels of responsibility and rapid advancement.*** **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**.* **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.* **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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