Overview
Supportive environment of career progression
Leadership growth and training
Opportunity to be part of a community and reach your fitness goals
Work in a fun, fast paced, exciting environment that a go-getter will thrive in
The fulfillment of facilitating growth in others and watching them reach their goals
The excitement of making a difference in the lives of our members
Opportunity to not just execute an existing strategy but be a part of improving it
A leadership philosophy of pouring into our team to be able to properly serve our members.
Responsibilities
Execute the Blue Carpet Experience standard set by Burn Boot Camp Fayetteville, NC location.
Must maintain standard show ratios as set by leadership team. show ratio will be analyzed routinely to measure individual performance.
Dressed appropriately in Burn gear and tennis shoes.
Ability to give and receive constructive and intentional feedback both with leadership and peer to peer.
Ability to take needle movers and immediately implement.
Arriving to scheduled shift on time and ready to work by the time your shift starts.
Follow the process- Do not work off shift and create un-necessary follow ups. This can cause over communication to the members which can ultimately push them away.
Assisting with price presenting post camp with confidence and overcoming at any objections after trainer handoff.
Ensure camp cards are fully completed and prepared for pre-shift huddle.
Camp cards should be updated throughout camp and a new card provided within 10 minutes of camp starting at every single camp time. One camp card per shift is not acceptable.
Follow camp card process and pre-huddle meeting. This includes a meeting with both trainer and CW team.
Follow process for post shift feedback loop.
Maintain the trial tracker throughout the day. This includes, adding new leads, moving members to converted vs. non-converted and updating the client card with their 3 c’s, why and objection.
Complete concise and accurate end shift notes: Closed memberships, first day trial, closing ratio data, if not closed why were they not closed.
Schedule focus meetings to help reach focus meeting goals.
Notify trainer if they are running short on time prior to next camp.
Responsible for maintaining a high level of professionalism with clients and build a strong sense of community at our Burn location.
Work the front desk for camps and execute an elite client experience, while also performing tasks related to member communication, facility upkeep and cleaning.
Execute client follow up leveraging Loopspark. All conversations should be closed before leaving shift. Goal is to stay below 20 to do’s at end of shift.
Identify and assess customer needs to achieve satisfaction. Communicate what is necessary to leads, if applicable.
Mindbody responsibilities will include data integrity as it relates to contracts and members account info, updated billing information, inventory management.
Re-merchandise the retail center based on direction set forward in protocol.
Handle complaints, provide appropriate solutions and alternatives within Burn standards for any client issues with memberships, retail, Burn Nutrition, etc.
Capture content for social media and engage with members.
Responsible for upselling secondary revenue items such as Burn Nutrition and retail.
Understanding all nutrition products to be able to answer questions related without pulling trainer.
Collaborate with leadership team to execute any new initiatives at the gym or Company Owned level.
Additional responsibilities as assigned.
Qualifications
Customer orientation and ability to adapt/respond to different types of members.
Must be a high producer in autonomous working situations and a self-motivator.
Able to easily learn and navigate software systems and maintain records.
Excellent communication and customer service skills, both verbal and written communication.
Have a high level of understanding of social media.
Ability to multi-task, prioritize, and stay organized, while having high attention to detail and follow through.
Positive, motivating, and effective interpersonal communication skills.
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
Comfortable in uncomfortable situations.
Continued employment is contingent upon the consistent fulfillment of the responsibilities outlined in this role. Performance will be reviewed regularly to determine ongoing employment eligibility.
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Supportive environment of career progression
Leadership growth and training
Opportunity to be part of a community and reach your fitness goals
Work in a fun, fast paced, exciting environment that a go-getter will thrive in
The fulfillment of facilitating growth in others and watching them reach their goals
The excitement of making a difference in the lives of our members
Opportunity to not just execute an existing strategy but be a part of improving it
A leadership philosophy of pouring into our team to be able to properly serve our members.
Responsibilities
Execute the Blue Carpet Experience standard set by Burn Boot Camp Fayetteville, NC location.
Must maintain standard show ratios as set by leadership team. show ratio will be analyzed routinely to measure individual performance.
Dressed appropriately in Burn gear and tennis shoes.
Ability to give and receive constructive and intentional feedback both with leadership and peer to peer.
Ability to take needle movers and immediately implement.
Arriving to scheduled shift on time and ready to work by the time your shift starts.
Follow the process- Do not work off shift and create un-necessary follow ups. This can cause over communication to the members which can ultimately push them away.
Assisting with price presenting post camp with confidence and overcoming at any objections after trainer handoff.
Ensure camp cards are fully completed and prepared for pre-shift huddle.
Camp cards should be updated throughout camp and a new card provided within 10 minutes of camp starting at every single camp time. One camp card per shift is not acceptable.
Follow camp card process and pre-huddle meeting. This includes a meeting with both trainer and CW team.
Follow process for post shift feedback loop.
Maintain the trial tracker throughout the day. This includes, adding new leads, moving members to converted vs. non-converted and updating the client card with their 3 c’s, why and objection.
Complete concise and accurate end shift notes: Closed memberships, first day trial, closing ratio data, if not closed why were they not closed.
Schedule focus meetings to help reach focus meeting goals.
Notify trainer if they are running short on time prior to next camp.
Responsible for maintaining a high level of professionalism with clients and build a strong sense of community at our Burn location.
Work the front desk for camps and execute an elite client experience, while also performing tasks related to member communication, facility upkeep and cleaning.
Execute client follow up leveraging Loopspark. All conversations should be closed before leaving shift. Goal is to stay below 20 to do’s at end of shift.
Identify and assess customer needs to achieve satisfaction. Communicate what is necessary to leads, if applicable.
Mindbody responsibilities will include data integrity as it relates to contracts and members account info, updated billing information, inventory management.
Re-merchandise the retail center based on direction set forward in protocol.
Handle complaints, provide appropriate solutions and alternatives within Burn standards for any client issues with memberships, retail, Burn Nutrition, etc.
Capture content for social media and engage with members.
Responsible for upselling secondary revenue items such as Burn Nutrition and retail.
Understanding all nutrition products to be able to answer questions related without pulling trainer.
Collaborate with leadership team to execute any new initiatives at the gym or Company Owned level.
Additional responsibilities as assigned.
Qualifications
Customer orientation and ability to adapt/respond to different types of members.
Must be a high producer in autonomous working situations and a self-motivator.
Able to easily learn and navigate software systems and maintain records.
Excellent communication and customer service skills, both verbal and written communication.
Have a high level of understanding of social media.
Ability to multi-task, prioritize, and stay organized, while having high attention to detail and follow through.
Positive, motivating, and effective interpersonal communication skills.
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
Comfortable in uncomfortable situations.
Continued employment is contingent upon the consistent fulfillment of the responsibilities outlined in this role. Performance will be reviewed regularly to determine ongoing employment eligibility.
#J-18808-Ljbffr