Customer Experience Representative
Body Art Alliance, Hanover, Maryland, United States, 21098
Overview
Description
about Body Art Alliance (BAA). Body Art Alliance (BAA) is a global house of brands powering the world of tattooing, piercing, and body jewelry. From machines and inks to jewelry trusted by artists worldwide, our products fuel creativity, craftsmanship, and self-expression. We move fast, think big, and care deeply about our people and our customers. Operational excellence matters here—but so do culture, collaboration, and having fun while building something great.
The Role
We’re looking for a Customer Experience Representative (CXR) who is passionate about delivering outstanding service and building strong customer relationships. In this role, you’ll be the frontline connection between our brands and our customers—answering questions, resolving issues, processing orders, and identifying opportunities to support customer growth.
If you’re solutions-oriented, thrive in a fast-paced environment, and enjoy helping customers succeed, this role is for you.
What You’ll Do
Handle incoming customer calls and inquiries with professionalism and care
Identify customer needs and provide accurate information on products and services
Build trust and long-term relationships through open, clear communication
Generate and support sales opportunities, including new and repeat customers
Enter and manage customer orders accurately and efficiently
Resolve customer questions and concerns; escalate issues when appropriate
Ensure timely follow-up and resolution of customer issues
Maintain detailed records of customer interactions in CRM systems
Follow company communication standards, procedures, and policies
Support additional projects and duties assigned
What You Bring
Excellent communication and active listening skills
Strong customer service mindset with proven problem-solving abilities
Ability to remain calm and professional in high-volume or high-pressure situations
Strong organizational and time-management skills
Proficiency in Microsoft Office (including Excel) and comfort learning new systems
Qualifications
High school diploma or equivalent required
Previous experience in customer support or client service required
Track record of meeting or exceeding performance or sales goals
Strong phone-based customer interaction skills
Experience using CRM systems preferred
Ability to multitask and prioritize effectively
Physical Requirements
Ability to sit for extended periods while working at a computer
Ability to lift up to 15 pounds as needed
Why Join BAA?
Be part of a fast-growing, global organization in the body art industry
Work with passionate, creative, and collaborative teams
Opportunity to grow your skills and career within a people-first culture
Body Art Alliance is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Description
about Body Art Alliance (BAA). Body Art Alliance (BAA) is a global house of brands powering the world of tattooing, piercing, and body jewelry. From machines and inks to jewelry trusted by artists worldwide, our products fuel creativity, craftsmanship, and self-expression. We move fast, think big, and care deeply about our people and our customers. Operational excellence matters here—but so do culture, collaboration, and having fun while building something great.
The Role
We’re looking for a Customer Experience Representative (CXR) who is passionate about delivering outstanding service and building strong customer relationships. In this role, you’ll be the frontline connection between our brands and our customers—answering questions, resolving issues, processing orders, and identifying opportunities to support customer growth.
If you’re solutions-oriented, thrive in a fast-paced environment, and enjoy helping customers succeed, this role is for you.
What You’ll Do
Handle incoming customer calls and inquiries with professionalism and care
Identify customer needs and provide accurate information on products and services
Build trust and long-term relationships through open, clear communication
Generate and support sales opportunities, including new and repeat customers
Enter and manage customer orders accurately and efficiently
Resolve customer questions and concerns; escalate issues when appropriate
Ensure timely follow-up and resolution of customer issues
Maintain detailed records of customer interactions in CRM systems
Follow company communication standards, procedures, and policies
Support additional projects and duties assigned
What You Bring
Excellent communication and active listening skills
Strong customer service mindset with proven problem-solving abilities
Ability to remain calm and professional in high-volume or high-pressure situations
Strong organizational and time-management skills
Proficiency in Microsoft Office (including Excel) and comfort learning new systems
Qualifications
High school diploma or equivalent required
Previous experience in customer support or client service required
Track record of meeting or exceeding performance or sales goals
Strong phone-based customer interaction skills
Experience using CRM systems preferred
Ability to multitask and prioritize effectively
Physical Requirements
Ability to sit for extended periods while working at a computer
Ability to lift up to 15 pounds as needed
Why Join BAA?
Be part of a fast-growing, global organization in the body art industry
Work with passionate, creative, and collaborative teams
Opportunity to grow your skills and career within a people-first culture
Body Art Alliance is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr