Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales
T-MOBILE USA, Inc., Rock Hill, South Carolina, United States, 29732
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through stock grants, an employee stock purchase plan, 401(k), and access to money coaches. Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services, thrive in a high-traffic environment, and excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. They strive to exceed performance targets through doing it the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app. Deepen relationships and ensure customer satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys and secure kiosk assets; report lost keys or assets to management. Be customer-obsessed: be friendly, engaging, and able to connect with customers, match pace, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, learning and sharing best practices while serving customers. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and all employees are eligible for an Annual Stock Grant. Benefits and Additional Information
Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and coaching; disability and life insurance options; and voluntary AD&D, accident, disability, and long-term care coverage. Eligible employees may receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For details, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or other protected status. Discrimination or harassment is not tolerated. For accommodation requests during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through stock grants, an employee stock purchase plan, 401(k), and access to money coaches. Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services, thrive in a high-traffic environment, and excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. They strive to exceed performance targets through doing it the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app. Deepen relationships and ensure customer satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. May carry keys and secure kiosk assets; report lost keys or assets to management. Be customer-obsessed: be friendly, engaging, and able to connect with customers, match pace, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, learning and sharing best practices while serving customers. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and all employees are eligible for an Annual Stock Grant. Benefits and Additional Information
Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and coaching; disability and life insurance options; and voluntary AD&D, accident, disability, and long-term care coverage. Eligible employees may receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For details, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or other protected status. Discrimination or harassment is not tolerated. For accommodation requests during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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