Overview
The Hermès Aventura Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. About the Role Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as applicable. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility: NO Budget Responsibility: NO Decision Making Responsibility: NO About You 2+ years of experience in sales, experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
The hourly range for this position is $23.72 to $26.22 per hour. Actual rates are determined based on the job, location, and individual experience. Benefits Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is a global community with a network of stores in many countries. Hermès employs thousands of people worldwide with artisans engaged in making artisanal products, nurturing a long tradition of creativity and innovation. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Our Commitment: Hermès is committed to being an inclusive workplace. We strive for a diverse workforce and equal opportunity in employment. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with Hermès. For details, contact ccpa@hermes.com. Please do not submit resumes or applications to this email address.
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The Hermès Aventura Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. About the Role Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as applicable. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility: NO Budget Responsibility: NO Decision Making Responsibility: NO About You 2+ years of experience in sales, experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
The hourly range for this position is $23.72 to $26.22 per hour. Actual rates are determined based on the job, location, and individual experience. Benefits Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is a global community with a network of stores in many countries. Hermès employs thousands of people worldwide with artisans engaged in making artisanal products, nurturing a long tradition of creativity and innovation. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Our Commitment: Hermès is committed to being an inclusive workplace. We strive for a diverse workforce and equal opportunity in employment. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with Hermès. For details, contact ccpa@hermes.com. Please do not submit resumes or applications to this email address.
#J-18808-Ljbffr