Healthcare Contact Center Specialist- sales experience required (Bilingual Spani
Isaac Health, New York, New York, us, 10261
Overview
Isaac Health is on a mission to improve brain health at the population level by providing access to specialty brain health and dementia care services. We aim to make care convenient and accessible while addressing stigmas around brain health conditions. Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services across the US, with support from leading healthcare investors and leaders. We focus on clinical quality and safety and deliver patient-centered care for evaluation and management of brain health conditions and outcomes for clients and families. The Role
To learn more about our company, visit www.myisaachealth.com In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members. Required Skills & Qualifications
Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members. High levels of professionalism in communication, high level of patience and caring attitude with patients and family members. Demonstrated call center experience, handling high-volume outbound and/or inbound calls. Prior telehealth experience is a plus Familiarity with Medicare and Insurance concepts Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness Experience navigating multiple systems and completing documentation simultaneously during an outbound call Strong overall tech-saviness and ability to quickly learn new software and systems. Competency with Google Office Suite Experience working with the elderly Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements. Comfort and proficiency working in a remote office setting Experience working with the elderly population with patience and empathy Key Responsibilities
Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings Coordinate cognitive health screening campaigns Take the medical history from patients or their caregivers Schedule and coordinate appointments Assist patients with technology and other questions What We Offer
Mission-driven impact:
Shape the future of the #1 largest and fastest growing online brain health care company in the world Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those from historically underserved groups Join a community of high achievers who have a passion for promoting brain health
Path to develop and grow:
Readily available clinician leadership for case consultations to ensure you always receive the support you need Access to innovative technology to support you in delivering the highest quality of care to your clients Access to continuing training and education
Remote-first model:
Flexibility to choose the hours and schedule that work best for you Work virtually from anywhere in the United States
Culture and connectivity:
A highly responsive and supportive team of clinical and operational management Decreased administrative time for clinicians through ongoing technology improvements and automation Fully integrated, data-enabled EMR with embedded clinical decision support and task management system Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.
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Isaac Health is on a mission to improve brain health at the population level by providing access to specialty brain health and dementia care services. We aim to make care convenient and accessible while addressing stigmas around brain health conditions. Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services across the US, with support from leading healthcare investors and leaders. We focus on clinical quality and safety and deliver patient-centered care for evaluation and management of brain health conditions and outcomes for clients and families. The Role
To learn more about our company, visit www.myisaachealth.com In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members. Required Skills & Qualifications
Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members. High levels of professionalism in communication, high level of patience and caring attitude with patients and family members. Demonstrated call center experience, handling high-volume outbound and/or inbound calls. Prior telehealth experience is a plus Familiarity with Medicare and Insurance concepts Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness Experience navigating multiple systems and completing documentation simultaneously during an outbound call Strong overall tech-saviness and ability to quickly learn new software and systems. Competency with Google Office Suite Experience working with the elderly Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements. Comfort and proficiency working in a remote office setting Experience working with the elderly population with patience and empathy Key Responsibilities
Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings Coordinate cognitive health screening campaigns Take the medical history from patients or their caregivers Schedule and coordinate appointments Assist patients with technology and other questions What We Offer
Mission-driven impact:
Shape the future of the #1 largest and fastest growing online brain health care company in the world Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those from historically underserved groups Join a community of high achievers who have a passion for promoting brain health
Path to develop and grow:
Readily available clinician leadership for case consultations to ensure you always receive the support you need Access to innovative technology to support you in delivering the highest quality of care to your clients Access to continuing training and education
Remote-first model:
Flexibility to choose the hours and schedule that work best for you Work virtually from anywhere in the United States
Culture and connectivity:
A highly responsive and supportive team of clinical and operational management Decreased administrative time for clinicians through ongoing technology improvements and automation Fully integrated, data-enabled EMR with embedded clinical decision support and task management system Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.
#J-18808-Ljbffr