Membership and Personal Training Salesperson
24 Hour Fitness, San Diego, California, United States, 92189
Overview
FULL-TIME
Part-time LOCATION
6348 College Grove Way Suite 109 San Diego CA 92115
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals.
Responsibilities
Guest Experience and New Member On-boarding
— Executes the CARE sales model with each guest and explains how 24 Hour Fitness products/services meet their fitness needs. Tours potential members through the club, describes facilities, equipment, services and amenities tied to individual fitness goals; ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers clearly using Company tools. Enrolls guests using Company sales techniques and protocol. Adheres to Membership Agreement Procedures (MAP) when enrolling. On-boards new members and assists with retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
— Obtains leads from within the community and via company programs. Generates leads internally through member promotions, referrals, guest passes, and outreach to leads via phone. Sets appointments for leads and opportunities. Promotes local and global marketing campaigns. Manages leads using a Lead Management System and utilizes a daily planner. Consistently achieves or exceeds personal productivity goals.
Member Experience
— Partners with the Sales and Service Manager to provide a best-in-class, member-centric experience. Ensures friendly greeting/check-in and prompt attention. Engages members with fitness offerings including personal training, group classes and 24GO content. Maintains relationships and directs members to appropriate resources. Keeps the club clean, friendly, and well-maintained. Helps new members become comfortable in the club.
Compensation & Benefits Variable Compensation
— Eligible to participate in Fitness Sales and Membership Sales Commission Plans. Plans reward service, incentivize success, and align pay with contributions.
Benefits Summary
— 24 Hour Fitness offers benefit programs including health coverage and company-paid benefits such as group life and accident insurance. Eligibility requirements apply based on position, hire/service date, and hours worked. Eligible team members may accrue vacation. All team members and eligible dependents receive a complimentary membership.
Compensation Summary
— All Employees: Free Club Membership, EAP, Basic Group Life and AD&D Insurance, and 401k. Depending on hours, Medical/Dental/Vision benefits, Paid Time Off, and Sickness Benefits may apply. Actual offer may vary by location, experience, and education. Pay Range: $17.75.
Organization Relationships Reports to the Sales and Service Manager. Interacts with members, prospective members, and vendors. This position has no direct reports.
Qualifications Required Qualifications
In-depth knowledge and experience with sales practices and techniques.
General understanding of the Fitness Industry.
Ability to work with computers; strong interpersonal and customer service skills.
Independent, self-starter with strong organizational skills; able to work as part of a team.
Ability to operate Point of Sale (POS) systems; knowledge of Membership System software preferred.
Minimum Education & Certifications
High School Diploma or GED.
CPR and AED certification from an approved organization (within 60 days of employment).
Bachelor's degree preferred.
Work Experience & Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands & Environment
Ability to work in a club setting; move about the club floors and rooms.
Occasionally demonstrate or explain physical fitness activities and procedures.
Ability to communicate telephonically with members and operate company computer systems (document prep, data entry, reporting).
Exposure to moving mechanical parts; ability to work varied schedules including weekends and holidays; may work in a loud environment.
Travel
Minimum travel may be required for training and lead generation.
Disclaimers DISCLAIMER: The above statements describe the general nature of work. This is not exhaustive. The incumbent may be asked to perform other duties. This job may be updated as duties change with business needs.
COMPLIANCE & INTEGRITY: Maintains privacy and confidentiality, protects organization assets, acts with ethics and integrity, reports non-compliance, and adheres to applicable laws and 24 Hour Fitness policies.
All Directors, Managers and Supervisors are accountable for communication, implementation, and oversight of compliance policies in their departments. SERVICE & QUALITY: Demonstrates service behaviors and knowledge, skills, and abilities to provide superior service to members, team members, providers, and vendors. WORKPLACE SAFETY: Follows safety policies and reports injuries/hazards; managers ensure safety performance.
Notes All content reflects the original description without adding new facts. This definition is intended for formatting improvement and clarity.
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FULL-TIME
Part-time LOCATION
6348 College Grove Way Suite 109 San Diego CA 92115
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals.
Responsibilities
Guest Experience and New Member On-boarding
— Executes the CARE sales model with each guest and explains how 24 Hour Fitness products/services meet their fitness needs. Tours potential members through the club, describes facilities, equipment, services and amenities tied to individual fitness goals; ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers clearly using Company tools. Enrolls guests using Company sales techniques and protocol. Adheres to Membership Agreement Procedures (MAP) when enrolling. On-boards new members and assists with retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
— Obtains leads from within the community and via company programs. Generates leads internally through member promotions, referrals, guest passes, and outreach to leads via phone. Sets appointments for leads and opportunities. Promotes local and global marketing campaigns. Manages leads using a Lead Management System and utilizes a daily planner. Consistently achieves or exceeds personal productivity goals.
Member Experience
— Partners with the Sales and Service Manager to provide a best-in-class, member-centric experience. Ensures friendly greeting/check-in and prompt attention. Engages members with fitness offerings including personal training, group classes and 24GO content. Maintains relationships and directs members to appropriate resources. Keeps the club clean, friendly, and well-maintained. Helps new members become comfortable in the club.
Compensation & Benefits Variable Compensation
— Eligible to participate in Fitness Sales and Membership Sales Commission Plans. Plans reward service, incentivize success, and align pay with contributions.
Benefits Summary
— 24 Hour Fitness offers benefit programs including health coverage and company-paid benefits such as group life and accident insurance. Eligibility requirements apply based on position, hire/service date, and hours worked. Eligible team members may accrue vacation. All team members and eligible dependents receive a complimentary membership.
Compensation Summary
— All Employees: Free Club Membership, EAP, Basic Group Life and AD&D Insurance, and 401k. Depending on hours, Medical/Dental/Vision benefits, Paid Time Off, and Sickness Benefits may apply. Actual offer may vary by location, experience, and education. Pay Range: $17.75.
Organization Relationships Reports to the Sales and Service Manager. Interacts with members, prospective members, and vendors. This position has no direct reports.
Qualifications Required Qualifications
In-depth knowledge and experience with sales practices and techniques.
General understanding of the Fitness Industry.
Ability to work with computers; strong interpersonal and customer service skills.
Independent, self-starter with strong organizational skills; able to work as part of a team.
Ability to operate Point of Sale (POS) systems; knowledge of Membership System software preferred.
Minimum Education & Certifications
High School Diploma or GED.
CPR and AED certification from an approved organization (within 60 days of employment).
Bachelor's degree preferred.
Work Experience & Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands & Environment
Ability to work in a club setting; move about the club floors and rooms.
Occasionally demonstrate or explain physical fitness activities and procedures.
Ability to communicate telephonically with members and operate company computer systems (document prep, data entry, reporting).
Exposure to moving mechanical parts; ability to work varied schedules including weekends and holidays; may work in a loud environment.
Travel
Minimum travel may be required for training and lead generation.
Disclaimers DISCLAIMER: The above statements describe the general nature of work. This is not exhaustive. The incumbent may be asked to perform other duties. This job may be updated as duties change with business needs.
COMPLIANCE & INTEGRITY: Maintains privacy and confidentiality, protects organization assets, acts with ethics and integrity, reports non-compliance, and adheres to applicable laws and 24 Hour Fitness policies.
All Directors, Managers and Supervisors are accountable for communication, implementation, and oversight of compliance policies in their departments. SERVICE & QUALITY: Demonstrates service behaviors and knowledge, skills, and abilities to provide superior service to members, team members, providers, and vendors. WORKPLACE SAFETY: Follows safety policies and reports injuries/hazards; managers ensure safety performance.
Notes All content reflects the original description without adding new facts. This definition is intended for formatting improvement and clarity.
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