Manager, Residential Inbound Sales (Bilingual Spanish)
Sales and Marketing, Riverview, Florida, us, 33568
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
Daily monitoring of activities to ensure quality standards are met or exceeded.
Daily monitoring of individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquiries within a timely period.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English
Knowledge of cable and telecommunications products and services
Ability to work variable hours
Ability to work a five-day work week which must include one weekend day
Bilingual: Spanish Required
Required Education
Bachelor’s Degree or equivalent work experience required
Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience - 1
WORKING CONDITIONS Office environment
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
#J-18808-Ljbffr
JOB SUMMARY Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
Daily monitoring of activities to ensure quality standards are met or exceeded.
Daily monitoring of individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquiries within a timely period.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English
Knowledge of cable and telecommunications products and services
Ability to work variable hours
Ability to work a five-day work week which must include one weekend day
Bilingual: Spanish Required
Required Education
Bachelor’s Degree or equivalent work experience required
Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience - 1
WORKING CONDITIONS Office environment
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
#J-18808-Ljbffr