Location:
New York, NY (hybrid) —
must be based in NY or commutable
About Buttermilk Buttermilk is a creative agency shaping the future of the creator economy. We deliver work that’s as culturally sharp as it is commercially impactful, partnering with the world’s most recognisable brands to drive real results and real connection.
We celebrate individuality, move with intent, and support ambitious growth without compromising wellbeing.
Our Values
Celebrate what makes us weird, with care for others
Build on intent, not impulse
Fail fast, learn faster
Be supported by systems, not limited by them
Be ambitious, pursue it healthily
Overview The Account Manager plays a key role in supporting and growing client relationships, ensuring high-quality delivery across accounts and smooth day-to-day client operations.
Working closely with Account Directors, Group Account Directors, and internal teams (including Creator Services), you’ll help manage client communications, coordinate projects, and support account growth initiatives. You’ll be trusted to run day-to-day delivery confidently, escalate issues appropriately, and contribute to a positive client experience.
This role is ideal for someone who is commercially aware, highly organised, and developing their confidence as a client lead.
Key Responsibilities
Act as a day-to-day point of contact for clients, supporting regular check-ins and ongoing communication.
Support Account Directors and Group Account Directors in delivering account plans and growth initiatives.
Collaborate with Creator Services to ensure timelines, creator availability, and review periods are met.
Coordinate proposals, status reports, pitches, and Statements of Work (SOWs), supporting timely sign-off and invoicing.
Identify opportunities for incremental growth within accounts and flag these to senior team members.
Support profitability by tracking hours, budgets, and resourcing, escalating risks where needed.
Core Competencies
Maintain clear, professional, and proactive communication with clients.
Support strong client relationships through reliability, responsiveness, and attention to detail.
Contribute to client satisfaction tracking, including feedback and surveys.
Client Business Understanding
Build a strong understanding of client brands, objectives, and target audiences.
Use performance data and insights to inform recommendations and next steps.
Stay curious about industry trends and emerging opportunities.
Represent client needs internally, ensuring teams are aligned on priorities.
Share client insights clearly with internal stakeholders.
Support a collaborative and solutions-focused working environment.
Client Retention & Growth
Help maintain strong ongoing relationships to support renewals and repeat work.
Spot opportunities for additional services or extensions and escalate appropriately.
Contribute to long-term account health and stability.
Problem-Solving & Delivery
Support project delivery to ensure work is on time, on brief, and on budget.
Identify risks or challenges early and raise them with senior team members.
Continuously look for ways to improve processes and ways of working.
Communication & Presentation
Support the preparation of clear, engaging client-facing materials.
Communicate confidently with clients and internal teams.
Adapt communication style to suit different stakeholders.
Success Metrics
Client satisfaction (NPS) and retention
Account growth and service expansion
Profitability: protecting margins and on-budget delivery
Strength of client relationships and stakeholder mapping
Required Experience & Skills
2–4 years’ experience in an account management or client services role, ideally within a creative or marketing agency.
Experience supporting delivery across multiple projects or accounts.
Strong organisational skills and attention to detail.
Commercial awareness, with experience supporting budgets or resourcing.
Confident communicator with a client-first mindset.
Ability to work effectively in a fast-paced, collaborative environment.
Beauty industry experience (desirable but not essential).
#J-18808-Ljbffr
New York, NY (hybrid) —
must be based in NY or commutable
About Buttermilk Buttermilk is a creative agency shaping the future of the creator economy. We deliver work that’s as culturally sharp as it is commercially impactful, partnering with the world’s most recognisable brands to drive real results and real connection.
We celebrate individuality, move with intent, and support ambitious growth without compromising wellbeing.
Our Values
Celebrate what makes us weird, with care for others
Build on intent, not impulse
Fail fast, learn faster
Be supported by systems, not limited by them
Be ambitious, pursue it healthily
Overview The Account Manager plays a key role in supporting and growing client relationships, ensuring high-quality delivery across accounts and smooth day-to-day client operations.
Working closely with Account Directors, Group Account Directors, and internal teams (including Creator Services), you’ll help manage client communications, coordinate projects, and support account growth initiatives. You’ll be trusted to run day-to-day delivery confidently, escalate issues appropriately, and contribute to a positive client experience.
This role is ideal for someone who is commercially aware, highly organised, and developing their confidence as a client lead.
Key Responsibilities
Act as a day-to-day point of contact for clients, supporting regular check-ins and ongoing communication.
Support Account Directors and Group Account Directors in delivering account plans and growth initiatives.
Collaborate with Creator Services to ensure timelines, creator availability, and review periods are met.
Coordinate proposals, status reports, pitches, and Statements of Work (SOWs), supporting timely sign-off and invoicing.
Identify opportunities for incremental growth within accounts and flag these to senior team members.
Support profitability by tracking hours, budgets, and resourcing, escalating risks where needed.
Core Competencies
Maintain clear, professional, and proactive communication with clients.
Support strong client relationships through reliability, responsiveness, and attention to detail.
Contribute to client satisfaction tracking, including feedback and surveys.
Client Business Understanding
Build a strong understanding of client brands, objectives, and target audiences.
Use performance data and insights to inform recommendations and next steps.
Stay curious about industry trends and emerging opportunities.
Represent client needs internally, ensuring teams are aligned on priorities.
Share client insights clearly with internal stakeholders.
Support a collaborative and solutions-focused working environment.
Client Retention & Growth
Help maintain strong ongoing relationships to support renewals and repeat work.
Spot opportunities for additional services or extensions and escalate appropriately.
Contribute to long-term account health and stability.
Problem-Solving & Delivery
Support project delivery to ensure work is on time, on brief, and on budget.
Identify risks or challenges early and raise them with senior team members.
Continuously look for ways to improve processes and ways of working.
Communication & Presentation
Support the preparation of clear, engaging client-facing materials.
Communicate confidently with clients and internal teams.
Adapt communication style to suit different stakeholders.
Success Metrics
Client satisfaction (NPS) and retention
Account growth and service expansion
Profitability: protecting margins and on-budget delivery
Strength of client relationships and stakeholder mapping
Required Experience & Skills
2–4 years’ experience in an account management or client services role, ideally within a creative or marketing agency.
Experience supporting delivery across multiple projects or accounts.
Strong organisational skills and attention to detail.
Commercial awareness, with experience supporting budgets or resourcing.
Confident communicator with a client-first mindset.
Ability to work effectively in a fast-paced, collaborative environment.
Beauty industry experience (desirable but not essential).
#J-18808-Ljbffr