Senior Collections Specialist
Position Overview
Contract Position:
12 Months Location:
Coral Gables, FL (On-site) Schedule:
Standard Hours (8:00 AM - 5:00 PM)
Our client is a leading energy company seeking an experienced Collections Specialist to join their team. This role offers the opportunity to work with a Fortune 500 organization in the utilities sector, managing complex collection processes and contributing to financial recovery efforts.
Key Responsibilities
Manage a diverse portfolio of delinquent accounts across all aging buckets (1-120+ days)
Handle specialized collection queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy cases
Execute daily collection activities through multiple channels: phone calls, emails, texts, and formal correspondence
Maintain systematic follow-up processes to ensure customer payment commitments are honored
Collaborate with cross-functional teams including Customer Service, Product, Billing, and Legal departments
Prepare comprehensive weekly forecasts and progress reports segmented by aging categories
Analyze accounts receivable data and identify non-payment trends and patterns
Structure and manage payment plans, process payments, and evaluate extension eligibility
Conduct skip tracing activities and coordinate field assignments for unlocatable accounts
Investigate and resolve collection-related disputes efficiently and professionally
Prepare litigation cases and coordinate with legal teams for escalated accounts
Required Qualifications
6-10 years of progressive collections experience, preferably in utilities or similar regulated industry
Proven track record managing complex delinquent account portfolios
Strong analytical skills with experience in accounts receivable analysis
Excellent verbal and written communication skills
Demonstrated negotiation abilities and conflict resolution skills
Proficiency with collection software systems and CRM platforms
Knowledge of bankruptcy procedures and legal collection processes
Ability to work independently while maintaining attention to detail
Customer service orientation with professional demeanor
High school diploma required; Bachelor's degree preferred
What We Offer
Competitive hourly rate of up to $23/hour
12-month contract opportunity with a stable, industry-leading organization
Professional development opportunities in the energy sector
Collaborative team environment with cross-functional exposure
Opportunity to work with cutting-edge collection technologies and processes
Standard business hours with work-life balance
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12 Months Location:
Coral Gables, FL (On-site) Schedule:
Standard Hours (8:00 AM - 5:00 PM)
Our client is a leading energy company seeking an experienced Collections Specialist to join their team. This role offers the opportunity to work with a Fortune 500 organization in the utilities sector, managing complex collection processes and contributing to financial recovery efforts.
Key Responsibilities
Manage a diverse portfolio of delinquent accounts across all aging buckets (1-120+ days)
Handle specialized collection queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy cases
Execute daily collection activities through multiple channels: phone calls, emails, texts, and formal correspondence
Maintain systematic follow-up processes to ensure customer payment commitments are honored
Collaborate with cross-functional teams including Customer Service, Product, Billing, and Legal departments
Prepare comprehensive weekly forecasts and progress reports segmented by aging categories
Analyze accounts receivable data and identify non-payment trends and patterns
Structure and manage payment plans, process payments, and evaluate extension eligibility
Conduct skip tracing activities and coordinate field assignments for unlocatable accounts
Investigate and resolve collection-related disputes efficiently and professionally
Prepare litigation cases and coordinate with legal teams for escalated accounts
Required Qualifications
6-10 years of progressive collections experience, preferably in utilities or similar regulated industry
Proven track record managing complex delinquent account portfolios
Strong analytical skills with experience in accounts receivable analysis
Excellent verbal and written communication skills
Demonstrated negotiation abilities and conflict resolution skills
Proficiency with collection software systems and CRM platforms
Knowledge of bankruptcy procedures and legal collection processes
Ability to work independently while maintaining attention to detail
Customer service orientation with professional demeanor
High school diploma required; Bachelor's degree preferred
What We Offer
Competitive hourly rate of up to $23/hour
12-month contract opportunity with a stable, industry-leading organization
Professional development opportunities in the energy sector
Collaborative team environment with cross-functional exposure
Opportunity to work with cutting-edge collection technologies and processes
Standard business hours with work-life balance
#J-18808-Ljbffr