Location: Walnut, CA 91789
Compensation: $30.00 – $32.00/hr. (DOE)
Position Summary
The Collections / Accounts Receivable Specialist is responsible for maintaining accurate accounts receivable records and supporting effective credit and collection processes. Under the general direction of the Corporate Credit Manager, this role focuses on monitoring aging reports, resolving billing and credit issues, and ensuring timely collection of outstanding balances. The ideal candidate will demonstrate strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities
Monitor accounts receivable aging reports and identify past-due balances. Contact past-due customers daily via phone and email to secure payment. Resolve billing discrepancies and customer credit issues. Negotiate and establish payment arrangements when necessary. Maintain accurate customer profiles and ensure timely updates in internal systems. Obtain, process, and distribute Proof of Delivery (POD) documents and credit memos. Research and process customer payment claims, chargebacks, returns, and NSF items. Respond to accounts receivable phone and email inquiries and provide timely follow-up. Support the cash applications team with guidance on proper payment application. Assist with special projects and process improvement initiatives as assigned. Prepare and deliver weekly reporting to the Corporate Credit Manager. Perform other related duties as assigned. Qualifications & Requirements
Associate’s degree in Accounting or equivalent relevant work experience. Minimum of 2 years of accounts receivable and collections experience; food industry experience preferred. Experience with ERP systems such as JDE, Canopy, Aspen, Oracle, or SAP is a plus. Strong organizational skills with high attention to detail. Ability to multitask and prioritize in a deadline-driven environment. Excellent verbal and written communication skills. Professional, customer-focused approach to collections and dispute resolution.
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The Collections / Accounts Receivable Specialist is responsible for maintaining accurate accounts receivable records and supporting effective credit and collection processes. Under the general direction of the Corporate Credit Manager, this role focuses on monitoring aging reports, resolving billing and credit issues, and ensuring timely collection of outstanding balances. The ideal candidate will demonstrate strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities
Monitor accounts receivable aging reports and identify past-due balances. Contact past-due customers daily via phone and email to secure payment. Resolve billing discrepancies and customer credit issues. Negotiate and establish payment arrangements when necessary. Maintain accurate customer profiles and ensure timely updates in internal systems. Obtain, process, and distribute Proof of Delivery (POD) documents and credit memos. Research and process customer payment claims, chargebacks, returns, and NSF items. Respond to accounts receivable phone and email inquiries and provide timely follow-up. Support the cash applications team with guidance on proper payment application. Assist with special projects and process improvement initiatives as assigned. Prepare and deliver weekly reporting to the Corporate Credit Manager. Perform other related duties as assigned. Qualifications & Requirements
Associate’s degree in Accounting or equivalent relevant work experience. Minimum of 2 years of accounts receivable and collections experience; food industry experience preferred. Experience with ERP systems such as JDE, Canopy, Aspen, Oracle, or SAP is a plus. Strong organizational skills with high attention to detail. Ability to multitask and prioritize in a deadline-driven environment. Excellent verbal and written communication skills. Professional, customer-focused approach to collections and dispute resolution.
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