Overview
General Description : The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system. Responsibilities
Ensure that incoming mail is scanned and routed appropriately through the BHA’s electronic document system. Update the electronic document filing system as necessary and assist in converting paper files and documents to electronic. Prepare regular mailings and letters on behalf of the Leased Housing and Admissions departments. Create customer service tickets on behalf of clients seeking BHA services. Provide timely responses to assigned customer service inquiries and close tickets. Assign customer service issues appropriately to those inquiries that require caseworker or supervisor intervention. Answer the main telephone lines during BHA business hours and provide customer service. Greet clients as they come into the building and direct them to the appropriate department or provide the necessary information. Perform other related customer service duties as required. Minimum Qualifications & Experience
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable. BHA Benefits
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more. About Us
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve. Equal Opportunity
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons. Bilingual candidates are encouraged to apply .
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General Description : The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system. Responsibilities
Ensure that incoming mail is scanned and routed appropriately through the BHA’s electronic document system. Update the electronic document filing system as necessary and assist in converting paper files and documents to electronic. Prepare regular mailings and letters on behalf of the Leased Housing and Admissions departments. Create customer service tickets on behalf of clients seeking BHA services. Provide timely responses to assigned customer service inquiries and close tickets. Assign customer service issues appropriately to those inquiries that require caseworker or supervisor intervention. Answer the main telephone lines during BHA business hours and provide customer service. Greet clients as they come into the building and direct them to the appropriate department or provide the necessary information. Perform other related customer service duties as required. Minimum Qualifications & Experience
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable. BHA Benefits
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more. About Us
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve. Equal Opportunity
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons. Bilingual candidates are encouraged to apply .
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