Part-Time Customer Service Representative, Group Sales
Colorado Rockies, Denver, Colorado, United States, 80285
Overview
Part-Time Customer Service Representative, Group Sales
Position Summary As a Customer Service Representative with the Colorado Rockies, you will provide administrative and customer service support to the Group Sales team. This position assists with daily office operations and client communication while helping execute group events and theme days during the season to deliver an outstanding experience for our guests.
Responsibilities General – Office Duties (approximately 70% of duties)
Assist Group Sales department with day-to-day operations
Produce emails to send to clients
Print and ship tickets to Group Sales accounts
Create invoices and receipts for clientele
Process individual ticket additions, exchanges and returns
Process credit card payments, applying payments to specific events and line items
Handle various types of incoming calls, take messages, and monitor phones when needed
Compile various reports for theme days and programs
Other duties as needed
General – Game Day Operations (approximately 30% of duties)
Assist in 35+ game day events/themes/programs
Work closely with Manager, Account Executives, and Representatives to plan and execute events
Provide excellent customer service to clients
Various other game day responsibilities as needed
Job Qualifications (Job Specifications)
Proficient in Word, Excel, and PowerPoint
Responsible individual with consistent work ethic
Excellent customer service skills and attention to detail
Excellent time management, communication and interpersonal skills
Some physical requirements (lifting boxes, standing/walking for long periods)
Consistent, punctual, and regular attendance
Professional image and demeanor
Strong ability to work well with co-workers, supervisors and other departments in a team environment
Working Conditions/Work Schedule
Working 35+ home games including weekdays and weekends
Office hours will fluctuate: Monday through Friday between 8am to 5pm – adjusted to accommodate game day responsibilities
Physical Requirements
Ability to stand and walk for extended periods (up to 4-6 hours per shift) in a stadium environment
Ability to lift and carry up to 25 lbs. (e.g., event materials, boxes of promotional items)
Ability to bend, reach, stoop, and climb stairs as necessary to navigate the stadium
Ability to work in outdoor conditions, including exposure to various weather conditions such as heat, cold, and rain
Ability to communicate effectively in a noisy environment with large crowds
Manual dexterity to operate a computer, phone, and other office equipment
Salary Range
$19.29 per hour. This is a temporary status, seasonal position not eligible for all company benefits.
Application Process
Applications will be reviewed on a rolling basis but must be received by February 9, 2026
The estimated time to complete the recruitment process will be by March 1, 2026
A note for Colorado Rockies employees:
Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.
Equal Opportunity Employer Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.
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Position Summary As a Customer Service Representative with the Colorado Rockies, you will provide administrative and customer service support to the Group Sales team. This position assists with daily office operations and client communication while helping execute group events and theme days during the season to deliver an outstanding experience for our guests.
Responsibilities General – Office Duties (approximately 70% of duties)
Assist Group Sales department with day-to-day operations
Produce emails to send to clients
Print and ship tickets to Group Sales accounts
Create invoices and receipts for clientele
Process individual ticket additions, exchanges and returns
Process credit card payments, applying payments to specific events and line items
Handle various types of incoming calls, take messages, and monitor phones when needed
Compile various reports for theme days and programs
Other duties as needed
General – Game Day Operations (approximately 30% of duties)
Assist in 35+ game day events/themes/programs
Work closely with Manager, Account Executives, and Representatives to plan and execute events
Provide excellent customer service to clients
Various other game day responsibilities as needed
Job Qualifications (Job Specifications)
Proficient in Word, Excel, and PowerPoint
Responsible individual with consistent work ethic
Excellent customer service skills and attention to detail
Excellent time management, communication and interpersonal skills
Some physical requirements (lifting boxes, standing/walking for long periods)
Consistent, punctual, and regular attendance
Professional image and demeanor
Strong ability to work well with co-workers, supervisors and other departments in a team environment
Working Conditions/Work Schedule
Working 35+ home games including weekdays and weekends
Office hours will fluctuate: Monday through Friday between 8am to 5pm – adjusted to accommodate game day responsibilities
Physical Requirements
Ability to stand and walk for extended periods (up to 4-6 hours per shift) in a stadium environment
Ability to lift and carry up to 25 lbs. (e.g., event materials, boxes of promotional items)
Ability to bend, reach, stoop, and climb stairs as necessary to navigate the stadium
Ability to work in outdoor conditions, including exposure to various weather conditions such as heat, cold, and rain
Ability to communicate effectively in a noisy environment with large crowds
Manual dexterity to operate a computer, phone, and other office equipment
Salary Range
$19.29 per hour. This is a temporary status, seasonal position not eligible for all company benefits.
Application Process
Applications will be reviewed on a rolling basis but must be received by February 9, 2026
The estimated time to complete the recruitment process will be by March 1, 2026
A note for Colorado Rockies employees:
Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.
Equal Opportunity Employer Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.
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