Bilingual Customer Service Representative
Consolidated Credit, Plantation, Florida, United States
Overview
Position: Bilingual / Spanish Inbound Customer Service Representative Compensation: Starting Hourly Base Rate + Bonus(es) - $16.00/Hour (English Only) or $17.00/Hour (Bilingual / Spanish Only) Location: On-Site / 5769 West Sunrise Blvd, Plantation, FL 33313 Schedule: Mon-Fri 9:00 AM – 5:30 PM or Mon-Fri 10:00 AM – 6:30 PM Job Type: Full-time Pay Range: $16.00-$17.00/HR Benefits offered: 401k with employer match, medical, vision, dental, disability/life, paid holidays, paid time off (PTO), service time awards and more Location: On-Site / 5769 West Sunrise Blvd, Plantation, FL 33313 About Us: Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required. Responsibilities
Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs. Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (KPIs). Greet customers in a courteous, friendly, and professional manner using company specific procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Answer billing questions by talking through components of customer accounts. Required Skills & Qualifications
Time management: ability to organize and manage multiple priorities. Outstanding organizational skills and great attention to detail. Ability to multi-task in a fast-paced environment. Computer literacy: working knowledge of telephonic and CRM systems. Proficient in English/Spanish – Bilingual – preferred, not necessary. Additional Information
We provide an in-house training program. No experience necessary. All supplemental pay types include Bonus(es) and Spiff(s). Ability to commute/relocate: Plantation, FL 33313 – reliably commute or planning to relocate before starting work (Required). How to Apply & Consent
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier). Message frequency varies; text STOP to cancel. This may occur even if your number is on any internal, corporate, state or federal Do-Not-Call list.
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Position: Bilingual / Spanish Inbound Customer Service Representative Compensation: Starting Hourly Base Rate + Bonus(es) - $16.00/Hour (English Only) or $17.00/Hour (Bilingual / Spanish Only) Location: On-Site / 5769 West Sunrise Blvd, Plantation, FL 33313 Schedule: Mon-Fri 9:00 AM – 5:30 PM or Mon-Fri 10:00 AM – 6:30 PM Job Type: Full-time Pay Range: $16.00-$17.00/HR Benefits offered: 401k with employer match, medical, vision, dental, disability/life, paid holidays, paid time off (PTO), service time awards and more Location: On-Site / 5769 West Sunrise Blvd, Plantation, FL 33313 About Us: Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required. Responsibilities
Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs. Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (KPIs). Greet customers in a courteous, friendly, and professional manner using company specific procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Answer billing questions by talking through components of customer accounts. Required Skills & Qualifications
Time management: ability to organize and manage multiple priorities. Outstanding organizational skills and great attention to detail. Ability to multi-task in a fast-paced environment. Computer literacy: working knowledge of telephonic and CRM systems. Proficient in English/Spanish – Bilingual – preferred, not necessary. Additional Information
We provide an in-house training program. No experience necessary. All supplemental pay types include Bonus(es) and Spiff(s). Ability to commute/relocate: Plantation, FL 33313 – reliably commute or planning to relocate before starting work (Required). How to Apply & Consent
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier). Message frequency varies; text STOP to cancel. This may occur even if your number is on any internal, corporate, state or federal Do-Not-Call list.
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