Overview
Job Location:
Detroit, MI DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers’ shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Job Title
Air Freight Manager Location:
Detroit, MI We have an exciting opportunity for an
AIR FREIGHT MANAGER
to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded. This position will be based at our Romulus, MI facility. Key Responsibilities
Organizes, plans, and facilitates the day-to-day work of a team of Air Freight Export and Import Operations Specialists Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction Ensures handling of required Export and Import documents according to regulations and internal procedures Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded Creates, builds and maintains excellent relationships with key suppliers both internal and external Continuously monitors supplier performance and develops improvement plans when required Identifies training needs and opportunities to develop a highly skilled functional department Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets Drives continuous improvement in process flows for Air Export and Air Import work streams Responsible for assisting with department P&L Drives continuous improvement process (CIP) initiatives within area of responsibility Supports sales process and customer visits as necessary to achieve growth targets Leads locally related vendor matters in conjunction with Product to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions Skills / Requirements
6+ years' experience in freight forwarding and airfreight 2+ years leadership experience in the freight forwarding industry strongly desired CargoWise software experience a plus Process improvement and process reviews experience preferred BA/BS preferred Strong Microsoft Office skills (Outlook, Word, Excel, and PowerPoint) Strong analytical and decision making skills as well as leadership and presentation skills Coaching and management skills; able to train, coach and develop Highly fluent in financial operations matters and effective at leading others in same Pay Range:
$93,142.50 - $124,190.00+ (Based on Experience) Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions Vision: Optional coverage for exams, frames, and contacts Dental: Optional coverage for preventive, basic, and major services Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building
careers, not just jobs , and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in
220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with
30,000+ employees
ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer
DHL Global Forwarding is committed to
equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization
Applicants must be
legally authorized to work in the United States .
Visa sponsorship is not available
for this role.
#J-18808-Ljbffr
Job Location:
Detroit, MI DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers’ shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Job Title
Air Freight Manager Location:
Detroit, MI We have an exciting opportunity for an
AIR FREIGHT MANAGER
to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded. This position will be based at our Romulus, MI facility. Key Responsibilities
Organizes, plans, and facilitates the day-to-day work of a team of Air Freight Export and Import Operations Specialists Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction Ensures handling of required Export and Import documents according to regulations and internal procedures Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded Creates, builds and maintains excellent relationships with key suppliers both internal and external Continuously monitors supplier performance and develops improvement plans when required Identifies training needs and opportunities to develop a highly skilled functional department Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets Drives continuous improvement in process flows for Air Export and Air Import work streams Responsible for assisting with department P&L Drives continuous improvement process (CIP) initiatives within area of responsibility Supports sales process and customer visits as necessary to achieve growth targets Leads locally related vendor matters in conjunction with Product to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions Skills / Requirements
6+ years' experience in freight forwarding and airfreight 2+ years leadership experience in the freight forwarding industry strongly desired CargoWise software experience a plus Process improvement and process reviews experience preferred BA/BS preferred Strong Microsoft Office skills (Outlook, Word, Excel, and PowerPoint) Strong analytical and decision making skills as well as leadership and presentation skills Coaching and management skills; able to train, coach and develop Highly fluent in financial operations matters and effective at leading others in same Pay Range:
$93,142.50 - $124,190.00+ (Based on Experience) Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions Vision: Optional coverage for exams, frames, and contacts Dental: Optional coverage for preventive, basic, and major services Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building
careers, not just jobs , and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in
220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with
30,000+ employees
ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer
DHL Global Forwarding is committed to
equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization
Applicants must be
legally authorized to work in the United States .
Visa sponsorship is not available
for this role.
#J-18808-Ljbffr