Overview
Kforce has a client in San Antonio, TX that is seeking a Customer Experience Representative to join a growing support team within a dynamic and fast-paced organization. Summary: As a Customer Experience Representative, you will be the first point of contact for customers, helping to resolve issues and ensure a positive experience through professional and empathetic communication. This role is critical in ensuring customer satisfaction by efficiently resolving complaint tickets and contributing to the enhancement of our applications features. This role is ideal for individuals who enjoy solving problems, staying calm under pressure, and making meaningful connections with customers. Your ability to actively listen, de-escalate issues, and offer helpful solutions will be key to your success.
Responsibilities
Respond promptly to customer inquiries via phone, chat, or email with professionalism and care
Resolve customer concerns related to orders, services, promotions, or general support
Accurately document customer interactions and resolutions in internal systems
Participate in daily team huddles to share insights and updates on customer experience trends
Escalate complex issues appropriately and follow up to ensure resolution
Analyze feedback to help identify recurring issues and improvement opportunities
Requirements
1+ years of experience in a customer service, contact center, or support role (preferred but not required)
Strong verbal and written communication skills
Ability to remain calm and professional under pressure
High emotional intelligence and active listening skills
Tech-comfortable - able to learn and navigate multiple systems/tools
Reliable, organized, and a proactive problem-solver
Shifts
1:00 PM - 10:00 PM
Compensation and Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Legal and Applications Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Responsibilities
Respond promptly to customer inquiries via phone, chat, or email with professionalism and care
Resolve customer concerns related to orders, services, promotions, or general support
Accurately document customer interactions and resolutions in internal systems
Participate in daily team huddles to share insights and updates on customer experience trends
Escalate complex issues appropriately and follow up to ensure resolution
Analyze feedback to help identify recurring issues and improvement opportunities
Requirements
1+ years of experience in a customer service, contact center, or support role (preferred but not required)
Strong verbal and written communication skills
Ability to remain calm and professional under pressure
High emotional intelligence and active listening skills
Tech-comfortable - able to learn and navigate multiple systems/tools
Reliable, organized, and a proactive problem-solver
Shifts
1:00 PM - 10:00 PM
Compensation and Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Legal and Applications Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr