Overview
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
The Parker Meggitt Simi Valley Fire, Safety, and Power Division site is a fully integrated location with product responsibility from Marketing and Engineering through Supplier Management, Program Management, and Manufacturing, ending with delivery to customers.
Job Title Customer Account Representative
Role Summary The Customer Account Rep is the first point of contact for many of Parker Meggitt’s customers. They are responsible for delivering a world-class service and supporting the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Parker Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.
Job Core Responsibilities
The Customer Account Coordinator is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down
Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel
Coordinate site visits to Parker Meggitt’s facilities and set-up customer meetings as required
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied
Track and reconcile open order reports as well as internal and external customer scorecards, which includes verification of the metrics by which Parker Meggitt is judged
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order producing accurate quotes
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process
Collaboratively track customer returns through the rework process
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
Job Specifications Education:
Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
Preferred:
Bachelor’s Degree
Certifications:
Vocational training, apprenticeships or the equivalent experience in related field
Years Experience:
2+ years of customer service experience
Skills
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data, to compile information, and prepare reports
Strong verbal and written communication skills
Excellent customer service orientation
Well-organized, detail-oriented, and ability to multi-task
Ability to prioritize duties, in order to meet deadlines
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Knowledge of SAP
Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers
Additional Information
Drug-Free Workplace:
Parker provides for a drug-free workplace. All applicants will be subject to drug testing as a condition of employment.
This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.
Compensation and Benefits
Pay Range:
$26.6/hr to $44.3/hr
Participation in Annual Incentive Program
Benefits:
Comprehensive coverage for medical, dental, vision, life, disability, retirement plans, tuition reimbursement, paid time off and holidays, and other programs as described by Parker.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship or permanent residency may be required for certain positions in accord with U.S. export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
#J-18808-Ljbffr
The Parker Meggitt Simi Valley Fire, Safety, and Power Division site is a fully integrated location with product responsibility from Marketing and Engineering through Supplier Management, Program Management, and Manufacturing, ending with delivery to customers.
Job Title Customer Account Representative
Role Summary The Customer Account Rep is the first point of contact for many of Parker Meggitt’s customers. They are responsible for delivering a world-class service and supporting the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Parker Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.
Job Core Responsibilities
The Customer Account Coordinator is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down
Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel
Coordinate site visits to Parker Meggitt’s facilities and set-up customer meetings as required
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied
Track and reconcile open order reports as well as internal and external customer scorecards, which includes verification of the metrics by which Parker Meggitt is judged
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order producing accurate quotes
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process
Collaboratively track customer returns through the rework process
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
Job Specifications Education:
Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
Preferred:
Bachelor’s Degree
Certifications:
Vocational training, apprenticeships or the equivalent experience in related field
Years Experience:
2+ years of customer service experience
Skills
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data, to compile information, and prepare reports
Strong verbal and written communication skills
Excellent customer service orientation
Well-organized, detail-oriented, and ability to multi-task
Ability to prioritize duties, in order to meet deadlines
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Knowledge of SAP
Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers
Additional Information
Drug-Free Workplace:
Parker provides for a drug-free workplace. All applicants will be subject to drug testing as a condition of employment.
This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.
Compensation and Benefits
Pay Range:
$26.6/hr to $44.3/hr
Participation in Annual Incentive Program
Benefits:
Comprehensive coverage for medical, dental, vision, life, disability, retirement plans, tuition reimbursement, paid time off and holidays, and other programs as described by Parker.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship or permanent residency may be required for certain positions in accord with U.S. export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
#J-18808-Ljbffr