Overview
Salary Range
Summary for Lead Dock Representative
The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines
Responsibilities
Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers special needs are met.
Direct and assist passenger movement between cruise ship and tour embarkation.
Collect tickets/vouchers as passengers board vessels and motor coaches.
Effectively communicate with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Assist with the distribution of promotional tour materials.
Maintain periodic reports of passenger counts and daily sales.
Assist the Sales and Service Manager in responding to e-mails as needed.
Assist the Sales and Service Manager in the initial training of Tour Representatives remedial training, and recurrent training throughout the season.
Respond and reconcile invoices as needed.
Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers special needs are met.
Communicate effectively with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Maintain periodic reports of passenger counts and daily sales.
Special projects may be assigned as required by the business.
#J-18808-Ljbffr
Responsibilities
Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers special needs are met.
Direct and assist passenger movement between cruise ship and tour embarkation.
Collect tickets/vouchers as passengers board vessels and motor coaches.
Effectively communicate with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Assist with the distribution of promotional tour materials.
Maintain periodic reports of passenger counts and daily sales.
Assist the Sales and Service Manager in responding to e-mails as needed.
Assist the Sales and Service Manager in the initial training of Tour Representatives remedial training, and recurrent training throughout the season.
Respond and reconcile invoices as needed.
Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers special needs are met.
Communicate effectively with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Maintain periodic reports of passenger counts and daily sales.
Special projects may be assigned as required by the business.
#J-18808-Ljbffr