Member Service Representative
BVA Federal Credit Union, Belle Vernon, Pennsylvania, United States
Position Summary
The Member Service Representative (MSR) / Teller is responsible for providing prompt, accurate, and professional service to credit union members while performing financial transactions and account servicing functions. This position serves as a primary point of member contact and supports the credit union’s mission by maintaining compliance with all applicable federal and state regulations, internal controls, and credit union policies and procedures. Essential Duties and Responsibilities - Member Service
Provide professional, courteous, and efficient service to members in person and via telephone. Accurately process member transactions including deposits, withdrawals, loan payments, transfers, and check requests. Respond to member inquiries regarding products, services, policies, and procedures. Resolve member concerns or escalate issues through appropriate supervisory channels. Promote credit union products and services that meet member financial needs. Account and Transaction Processing
Open new membership and deposit accounts in accordance with established procedures and regulatory requirements. Maintain and service existing member accounts. Process member mail transactions and maintain proper documentation. Assist members with account reconciliation and general account maintenance. Verify loan payoff documentation and ensure required title release documentation is forwarded to appropriate personnel. Compliance and Risk Management
Adhere to all credit union policies, procedures, and internal controls. Maintain compliance with all applicable laws and regulations including, but not limited to: Bank Secrecy Act (BSA) Anti-Money Laundering (AML) requirements Office of Foreign Assets Control (OFAC) USA PATRIOT Act / Customer Identification Program (CIP) Truth in Savings and applicable consumer protection regulations Funds Availability requirements Privacy and confidentiality requirements under GLBA Maintain confidentiality of member information and credit union records. Identify and report suspicious or unusual activity in accordance with established procedures. Balance cash drawer and assist with branch balancing procedures while maintaining acceptable cash limits and accuracy standards. Report discrepancies, errors, or operational concerns promptly to management. Operational Support
Maintain accurate transaction logs and records. Assist with branch opening and closing procedures. Process and distribute receipts, checks, and correspondence according to established procedures. Maintain required regulatory disclosures and signage within the branch. Maintain a clean, safe, and professional work environment. Follow security procedures including robbery and emergency response protocols. Complete all required compliance and job-related training annually. Qualifications and Requirements
Education and Experience
High school diploma or equivalent required. Prior financial institution, teller, or customer service experience preferred but not required. Skills and Abilities
Strong interpersonal and communication skills. Demonstrated attention to detail and accuracy. Intermediate mathematical aptitude including decimals, percentages, and balancing. Ability to work efficiently in a regulated environment with minimal supervision. Ability to maintain professionalism and composure when handling sensitive situations. Additional Requirements
Must be eligible to be bonded through the credit union’s fidelity bond insurance carrier. Must successfully complete required compliance and regulatory training. Must adhere to confidentiality and information security standards. Physical Requirements
Ability to sit or stand for extended periods. Ability to operate standard office and teller equipment. Ability to lift and carry items up to [insert weight, typically 20–25 pounds]. This position operates in a professional office environment and involves frequent interaction with members, staff, and confidential financial information. Equal Employment Opportunity Statement
BVA Federal Credit Union is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications in compliance with applicable federal and state laws. Notice to Applicants
Employment is contingent upon successful completion of background screening, bondability review, and verification of qualifications in accordance with credit union policy and regulatory expectations.
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The Member Service Representative (MSR) / Teller is responsible for providing prompt, accurate, and professional service to credit union members while performing financial transactions and account servicing functions. This position serves as a primary point of member contact and supports the credit union’s mission by maintaining compliance with all applicable federal and state regulations, internal controls, and credit union policies and procedures. Essential Duties and Responsibilities - Member Service
Provide professional, courteous, and efficient service to members in person and via telephone. Accurately process member transactions including deposits, withdrawals, loan payments, transfers, and check requests. Respond to member inquiries regarding products, services, policies, and procedures. Resolve member concerns or escalate issues through appropriate supervisory channels. Promote credit union products and services that meet member financial needs. Account and Transaction Processing
Open new membership and deposit accounts in accordance with established procedures and regulatory requirements. Maintain and service existing member accounts. Process member mail transactions and maintain proper documentation. Assist members with account reconciliation and general account maintenance. Verify loan payoff documentation and ensure required title release documentation is forwarded to appropriate personnel. Compliance and Risk Management
Adhere to all credit union policies, procedures, and internal controls. Maintain compliance with all applicable laws and regulations including, but not limited to: Bank Secrecy Act (BSA) Anti-Money Laundering (AML) requirements Office of Foreign Assets Control (OFAC) USA PATRIOT Act / Customer Identification Program (CIP) Truth in Savings and applicable consumer protection regulations Funds Availability requirements Privacy and confidentiality requirements under GLBA Maintain confidentiality of member information and credit union records. Identify and report suspicious or unusual activity in accordance with established procedures. Balance cash drawer and assist with branch balancing procedures while maintaining acceptable cash limits and accuracy standards. Report discrepancies, errors, or operational concerns promptly to management. Operational Support
Maintain accurate transaction logs and records. Assist with branch opening and closing procedures. Process and distribute receipts, checks, and correspondence according to established procedures. Maintain required regulatory disclosures and signage within the branch. Maintain a clean, safe, and professional work environment. Follow security procedures including robbery and emergency response protocols. Complete all required compliance and job-related training annually. Qualifications and Requirements
Education and Experience
High school diploma or equivalent required. Prior financial institution, teller, or customer service experience preferred but not required. Skills and Abilities
Strong interpersonal and communication skills. Demonstrated attention to detail and accuracy. Intermediate mathematical aptitude including decimals, percentages, and balancing. Ability to work efficiently in a regulated environment with minimal supervision. Ability to maintain professionalism and composure when handling sensitive situations. Additional Requirements
Must be eligible to be bonded through the credit union’s fidelity bond insurance carrier. Must successfully complete required compliance and regulatory training. Must adhere to confidentiality and information security standards. Physical Requirements
Ability to sit or stand for extended periods. Ability to operate standard office and teller equipment. Ability to lift and carry items up to [insert weight, typically 20–25 pounds]. This position operates in a professional office environment and involves frequent interaction with members, staff, and confidential financial information. Equal Employment Opportunity Statement
BVA Federal Credit Union is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications in compliance with applicable federal and state laws. Notice to Applicants
Employment is contingent upon successful completion of background screening, bondability review, and verification of qualifications in accordance with credit union policy and regulatory expectations.
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