Overview
The Enterprise Account Coordinator supports the delivery team in managing the day-to-day operational needs of complex, high-value enterprise affiliate programs. This role is responsible for enterprise-grade program administration, partner support, data accuracy, and operational execution, ensuring that enterprise accounts receive consistent, high-quality service. The Enterprise Account Coordinator also supports advanced reporting, risk identification, and cross-functional coordination, contributing to the overall health, performance, and scalability of enterprise programs.
Responsibilities
Enterprise Program Support & Execution: Support enterprise-level action plans, ensuring operational tasks align with complex client goals and pacing expectations
Execute day-to-day enterprise program tasks including recruitment, onboarding, activations, compliance, content updates, and promotional changes
Ensure enterprise-grade accuracy and timeliness across all operational deliverables
Affiliate Partnership Support: Help manage affiliate partnerships within enterprise accounts, including:
Recruitment
Onboarding
Quality and compliance assurance
Newsletters
Text links, banners, promo codes
Transaction inquiries
Reconciliations
Batch uploads
Commission rate adjustments
Data pulls & reporting
Partner communication
Prioritize high-impact partners and enterprise-critical tasks, escalating issues proactively
Performance Monitoring & Insights: Monitor affiliate performance and vertical benchmarks to identify opportunities for growth and areas for improvement
Support enterprise-level reporting, ensuring data accuracy, consistency, and insight readiness
Assist AMs/Sr AMs in preparing performance summaries, insights, and optimization recommendations
Cross-Functional & Delivery Team Collaboration: Shadow and support the delivery team to gain a deeper understanding of enterprise program management, strategy development, network capabilities, and partner optimization
Collaborate with analytics, finance, and media planning teams when gathering data or preparing enterprise-level reporting inputs
Join client calls to provide operational support and ensure enterprise-level preparedness
Risk Identification & Issue Resolution: Identify early indicators of operational risks (tracking discrepancies, partner inactivity, compliance issues) and escalate appropriately
Support AMs/Sr AMs in resolving enterprise-level operational issues with accuracy and urgency
Operational Excellence: Respect and maintain all role-specific work quality standards, best practices, and procedures outlined by Delivery Leaders and Operations Teams
Contribute to enterprise process improvements, sharing observations that support scalability and efficiency
Support affiliate team on routine and prescribed tasks with enterprise-level attention to detail
Partnership Growth Support: Help support affiliate partnerships by providing timely communication, accurate deliverables, and enterprise-ready partner management support
Assist in identifying opportunities to strengthen partner relationships and improve enterprise program performance
What’s in it for you?
Remote options outside of the PA office / If residing near our PA office – Hybrid work, Tuesdays and Thursdays
Flexible work hours
Summer Fridays
Insurance coverage with cost incentives
Paid parental leave benefits
Advancement opportunities
Ongoing training and development opportunities
401K contribution matching plan after 6 months
Note: This listing excludes boilerplate and tracking references.
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Responsibilities
Enterprise Program Support & Execution: Support enterprise-level action plans, ensuring operational tasks align with complex client goals and pacing expectations
Execute day-to-day enterprise program tasks including recruitment, onboarding, activations, compliance, content updates, and promotional changes
Ensure enterprise-grade accuracy and timeliness across all operational deliverables
Affiliate Partnership Support: Help manage affiliate partnerships within enterprise accounts, including:
Recruitment
Onboarding
Quality and compliance assurance
Newsletters
Text links, banners, promo codes
Transaction inquiries
Reconciliations
Batch uploads
Commission rate adjustments
Data pulls & reporting
Partner communication
Prioritize high-impact partners and enterprise-critical tasks, escalating issues proactively
Performance Monitoring & Insights: Monitor affiliate performance and vertical benchmarks to identify opportunities for growth and areas for improvement
Support enterprise-level reporting, ensuring data accuracy, consistency, and insight readiness
Assist AMs/Sr AMs in preparing performance summaries, insights, and optimization recommendations
Cross-Functional & Delivery Team Collaboration: Shadow and support the delivery team to gain a deeper understanding of enterprise program management, strategy development, network capabilities, and partner optimization
Collaborate with analytics, finance, and media planning teams when gathering data or preparing enterprise-level reporting inputs
Join client calls to provide operational support and ensure enterprise-level preparedness
Risk Identification & Issue Resolution: Identify early indicators of operational risks (tracking discrepancies, partner inactivity, compliance issues) and escalate appropriately
Support AMs/Sr AMs in resolving enterprise-level operational issues with accuracy and urgency
Operational Excellence: Respect and maintain all role-specific work quality standards, best practices, and procedures outlined by Delivery Leaders and Operations Teams
Contribute to enterprise process improvements, sharing observations that support scalability and efficiency
Support affiliate team on routine and prescribed tasks with enterprise-level attention to detail
Partnership Growth Support: Help support affiliate partnerships by providing timely communication, accurate deliverables, and enterprise-ready partner management support
Assist in identifying opportunities to strengthen partner relationships and improve enterprise program performance
What’s in it for you?
Remote options outside of the PA office / If residing near our PA office – Hybrid work, Tuesdays and Thursdays
Flexible work hours
Summer Fridays
Insurance coverage with cost incentives
Paid parental leave benefits
Advancement opportunities
Ongoing training and development opportunities
401K contribution matching plan after 6 months
Note: This listing excludes boilerplate and tracking references.
#J-18808-Ljbffr