Supervisory Duties
Job No:
498597 Work Type:
Staff Full-Time Location:
Denver, CO Categories:
Information Technology, Business Operations / Services Overview
Dedicated To Quality, Innovation, Engagement, Integrity, And Inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the university. IT/EAS maintains software systems that support the university's core business as well as develops custom applications in partnership with DU departments to enhance services to our community. Services range from consultation to implementation to ongoing support of software solutions. Services include: Software implementation, support, and development Secure access to institutional information Database development and administration Data interfaces Document Management Workflow solutions Business Process analysis and improvements Consultation with DU departments on software development or purchase Data Warehouse administration, reporting, and data mining Business Intelligence, Advanced Analytics, and Dashboards Application configuration and support Intranet, Web, and Mobile Development IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security. IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Constituent Relationship Management (CRM) systems such as Student Recruitment CRM, Student Success CRM, and Advancement CRM, Learning Management System (LMS), Document Management, and Workflow. Position Summary
The Manager, Salesforce Administration reports to the Director, Business Analysis in the IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT). The Manager, Salesforce Administration has supervisory responsibility over Salesforce administrators supporting the enterprise and unit-specific Salesforce platforms. This position and the Salesforce administrators they oversee are primarily responsible for the day-to-day delivery, deployment, configuration, and support of the enterprise Salesforce CRM and Salesforce Marketing Cloud platforms as well as other Salesforce CRM instances. This position and their team will also perform business process needs analysis, data reporting and analysis, respond to production support issues, coordinate system enhancements and upgrades, write ad-hoc reports, and manage cross-functional projects. This position interfaces with various stakeholders across campus, Salesforce, Salesforce vendor partners, and IT teams to maintain and support the Salesforce platforms and related applications and integrations. Essential Functions
Leadership Develop strong relationships with unit leaders and departments using Salesforce across campus. Hire, train, review, and supervise a team of Salesforce administrators within IT. Provide technical training to improve skill sets and mentor team members in best practices. Gain the tools to manage people despite differences in culture, working styles, and business experience. Manage complex communication, build collaborative trust, and focus people on results. Create clarity, build trust, and optimize individual and team performance. Assist with project management to ensure deadlines are met effectively and efficiently. Assist the Director, Business Analysis in the development and implementation of strategic directions for system, process, and technology needs. Lead the adoption of standards and procedures for all aspects of software implementation. Take a lead role in implementations, configurations, and ongoing support. Software Administration Serve as the functional subject matter expert and primary system administrator of the enterprise Salesforce CRM, including core functionality and all related applications and integrations. Serve as a subject matter expert and system administrator of Salesforce Marketing Cloud Identify, gather, and document business requirements from users and stakeholders. Perform configuration tasks to satisfy requests from end users for enhancements and fixes. Work with IT/EAS to coordinate the design, testing, and deployment of system enhancements, process automations, and integrations between Salesforce, the enterprise ERP (Ellucian Banner), and other systems. Develop test use cases and perform user acceptance testing for upgrades and enhancements. Track and document changes in functional requirements and write detailed procedures that can be easily understood by users. Provide enterprise-wide tier-2 and tier-3 application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions. Oversee user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups. Perform frequent data quality checks to ensure system data is accurate. Perform backup of Salesforce configuration and test recovery regularly. Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification. Develop appropriate training materials to support end-user training. Research, configure, and schedule standardized reports within Salesforce. Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs. Responsible for independently leading multiple projects or large complex projects with cross-functional teams. Serve as primary technology liaison between IT/EAS and software vendors. Support EAS team members and monitor user adoption of Salesforce tools. Other Functions
Other duties as assigned. Qualifications
Required Qualifications Bachelor\'s Degree or equivalent experience in an application administrator position 7 or more years of experience as an application administrator 7 or more years of experience in supporting Salesforce platforms Salesforce Certified Platform Administrator II Preferred Qualifications Degree in business administration, computer information systems, management information systems, or another related field People management experience Experience in a higher education working environment Working Environment
Standard office environment Unexpected interruptions occur often, and the stress level is moderate to high Noise level is quiet to moderate Physical Activities
Ability to work in front of a computer for an extended period of time Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m., evenings & weekends as needed. In accordance with the University\'s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs. Application Deadline
For consideration, please submit your application materials by
4:00 p.m. (MST) February 18, 2026. Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted. Salary
The salary range for this position is $120,000-$125,000. The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status. Benefits
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver. Documents
Please Include The Following Documents With Your Application Resume Cover Letter The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, marital status, and parental status, pregnancy, genetic information, military status, or other protected statuses. For more information, please see the University of Denver's Non‑Discrimination‑Statement. All offers of employment are contingent upon satisfactory completion of a criminal history background check. To apply, visit https://jobs.du.edu/en-us/job/498597 Copyright ©2025 Jobelephant.com Inc. All rights reserved.
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498597 Work Type:
Staff Full-Time Location:
Denver, CO Categories:
Information Technology, Business Operations / Services Overview
Dedicated To Quality, Innovation, Engagement, Integrity, And Inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the university. IT/EAS maintains software systems that support the university's core business as well as develops custom applications in partnership with DU departments to enhance services to our community. Services range from consultation to implementation to ongoing support of software solutions. Services include: Software implementation, support, and development Secure access to institutional information Database development and administration Data interfaces Document Management Workflow solutions Business Process analysis and improvements Consultation with DU departments on software development or purchase Data Warehouse administration, reporting, and data mining Business Intelligence, Advanced Analytics, and Dashboards Application configuration and support Intranet, Web, and Mobile Development IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security. IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Constituent Relationship Management (CRM) systems such as Student Recruitment CRM, Student Success CRM, and Advancement CRM, Learning Management System (LMS), Document Management, and Workflow. Position Summary
The Manager, Salesforce Administration reports to the Director, Business Analysis in the IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT). The Manager, Salesforce Administration has supervisory responsibility over Salesforce administrators supporting the enterprise and unit-specific Salesforce platforms. This position and the Salesforce administrators they oversee are primarily responsible for the day-to-day delivery, deployment, configuration, and support of the enterprise Salesforce CRM and Salesforce Marketing Cloud platforms as well as other Salesforce CRM instances. This position and their team will also perform business process needs analysis, data reporting and analysis, respond to production support issues, coordinate system enhancements and upgrades, write ad-hoc reports, and manage cross-functional projects. This position interfaces with various stakeholders across campus, Salesforce, Salesforce vendor partners, and IT teams to maintain and support the Salesforce platforms and related applications and integrations. Essential Functions
Leadership Develop strong relationships with unit leaders and departments using Salesforce across campus. Hire, train, review, and supervise a team of Salesforce administrators within IT. Provide technical training to improve skill sets and mentor team members in best practices. Gain the tools to manage people despite differences in culture, working styles, and business experience. Manage complex communication, build collaborative trust, and focus people on results. Create clarity, build trust, and optimize individual and team performance. Assist with project management to ensure deadlines are met effectively and efficiently. Assist the Director, Business Analysis in the development and implementation of strategic directions for system, process, and technology needs. Lead the adoption of standards and procedures for all aspects of software implementation. Take a lead role in implementations, configurations, and ongoing support. Software Administration Serve as the functional subject matter expert and primary system administrator of the enterprise Salesforce CRM, including core functionality and all related applications and integrations. Serve as a subject matter expert and system administrator of Salesforce Marketing Cloud Identify, gather, and document business requirements from users and stakeholders. Perform configuration tasks to satisfy requests from end users for enhancements and fixes. Work with IT/EAS to coordinate the design, testing, and deployment of system enhancements, process automations, and integrations between Salesforce, the enterprise ERP (Ellucian Banner), and other systems. Develop test use cases and perform user acceptance testing for upgrades and enhancements. Track and document changes in functional requirements and write detailed procedures that can be easily understood by users. Provide enterprise-wide tier-2 and tier-3 application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions. Oversee user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups. Perform frequent data quality checks to ensure system data is accurate. Perform backup of Salesforce configuration and test recovery regularly. Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification. Develop appropriate training materials to support end-user training. Research, configure, and schedule standardized reports within Salesforce. Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs. Responsible for independently leading multiple projects or large complex projects with cross-functional teams. Serve as primary technology liaison between IT/EAS and software vendors. Support EAS team members and monitor user adoption of Salesforce tools. Other Functions
Other duties as assigned. Qualifications
Required Qualifications Bachelor\'s Degree or equivalent experience in an application administrator position 7 or more years of experience as an application administrator 7 or more years of experience in supporting Salesforce platforms Salesforce Certified Platform Administrator II Preferred Qualifications Degree in business administration, computer information systems, management information systems, or another related field People management experience Experience in a higher education working environment Working Environment
Standard office environment Unexpected interruptions occur often, and the stress level is moderate to high Noise level is quiet to moderate Physical Activities
Ability to work in front of a computer for an extended period of time Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m., evenings & weekends as needed. In accordance with the University\'s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs. Application Deadline
For consideration, please submit your application materials by
4:00 p.m. (MST) February 18, 2026. Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted. Salary
The salary range for this position is $120,000-$125,000. The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status. Benefits
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver. Documents
Please Include The Following Documents With Your Application Resume Cover Letter The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, marital status, and parental status, pregnancy, genetic information, military status, or other protected statuses. For more information, please see the University of Denver's Non‑Discrimination‑Statement. All offers of employment are contingent upon satisfactory completion of a criminal history background check. To apply, visit https://jobs.du.edu/en-us/job/498597 Copyright ©2025 Jobelephant.com Inc. All rights reserved.
#J-18808-Ljbffr