Collections Specialist
Atlas Copco Compressors LLC -North America Customer Center, Rock Hill, South Carolina, United States, 29732
Overview
Your role
Collect on customers' accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer's account.
Recommend accounts for bad debt provision and/or third-party collections.
Identify, research, and distribute disputed invoices. Coordinate with internal departments to ensure they are resolved.
Research and resolve short and partial payments.
Complete Online billing as required by customers.
Submit and Process Credit Memos on Customer Accounts.
Process Credit Card Payments.
Back-up Credit Analyst as required.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Portfolio management of 400 - 700 active customers ranging $100-$1M at any given time.
Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions; probe for hidden information; analyze honestly and look beyond single solution answers.
Sign off on conditional/unconditional lien releases.
Perform other duties as assigned
To succeed, you will need
Qualifications Experience
- 3 years of directly relevant experience.
Education
- Associates Degree in business or equivalent experience (5-6 years).
Skills
- Must be an independent self-starter with a positive attitude. Must also be customer-service oriented, have excellent organizational, interpersonal, verbal and written communication, analytical, and decision-making skills. Must be proficient in Microsoft Office, including Word and Excel. Proficiency in SAP software applications is a plus.
In return, we offer
Drive your Career, Explore Opportunities, Realize your Passion . . . Choose your career with us!
Attractive benefits Include:
Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance
Competitive paid time off
Annual bonus structure
Salary $55k - $65k based on knowledge, skills, and experience.
Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco Office in Rock Hill, SC
Contact information Talent Acquisition Team: Joseph Coleman
#J-18808-Ljbffr
Your role
Collect on customers' accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer's account.
Recommend accounts for bad debt provision and/or third-party collections.
Identify, research, and distribute disputed invoices. Coordinate with internal departments to ensure they are resolved.
Research and resolve short and partial payments.
Complete Online billing as required by customers.
Submit and Process Credit Memos on Customer Accounts.
Process Credit Card Payments.
Back-up Credit Analyst as required.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Portfolio management of 400 - 700 active customers ranging $100-$1M at any given time.
Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions; probe for hidden information; analyze honestly and look beyond single solution answers.
Sign off on conditional/unconditional lien releases.
Perform other duties as assigned
To succeed, you will need
Qualifications Experience
- 3 years of directly relevant experience.
Education
- Associates Degree in business or equivalent experience (5-6 years).
Skills
- Must be an independent self-starter with a positive attitude. Must also be customer-service oriented, have excellent organizational, interpersonal, verbal and written communication, analytical, and decision-making skills. Must be proficient in Microsoft Office, including Word and Excel. Proficiency in SAP software applications is a plus.
In return, we offer
Drive your Career, Explore Opportunities, Realize your Passion . . . Choose your career with us!
Attractive benefits Include:
Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance
Competitive paid time off
Annual bonus structure
Salary $55k - $65k based on knowledge, skills, and experience.
Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco Office in Rock Hill, SC
Contact information Talent Acquisition Team: Joseph Coleman
#J-18808-Ljbffr