Overview
Posting Date: 02/04/2026 At DaVita IKC, engagement is everything. As an
Engagement Specialist , you will be the first point of contact for patients onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is ideal for someone who is organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Location & Travel
Commute to DaVita partner practices 1 - 2 days/week Drive time depends on patient population Commute may include locations up to 90 minutes from central location No nights/weekends Position Details
Full-Time, Monday-Friday schedule Daily start time flexible between 7:00-8:00 AM Hybrid model: combination of remote work and on-site visits depending on patient population Home workspace must include a quiet, private space with high-speed internet Responsibilities
Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate Maintain accurate documentation and communicate patient updates to the care team Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement Organize outreach efforts by urgency and importance to maximize patient impact Qualifications
High School Diploma or GED required. Associate's or Bachelor's Degree preferred. 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred Prior experience in a healthcare setting preferred Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Strong verbal and written communication skills, active listening, and motivational techniques Highly organized, with excellent time management and follow-through skills Ability to work autonomously and collaboratively with care team members Why You'll Love Working Here
Directly impact patient care and engagement for complex chronic conditions Be part of a mission-driven, collaborative care team Flexible hybrid schedule with opportunities for professional growth Supportive environment that values innovation, communication, and patient-centered care What We'll Provide
DaVita Rewards package offers comprehensive benefits and a path to growth. Benefits eligible on the first day of the month following or coinciding with one month of continuous employment. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling, Headspace access, backup child and elder care, maternity/paternity leave and more Professional development programs: leadership and development courses through Star Learning #LI-TS2 Equal Opportunity & Compliance
DaVita is committed to an inclusive workplace and equal opportunity employment. We comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. For location-specific minimum wage details, see: DaVita.jobs/WageRates Compensation for the role will depend on factors including qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, including a 401k match, healthcare coverage, and a broad range of benefits. Learn more at https://careers.davita.com/benefits Colorado Residents : Please do not respond to questions seeking age-identifying information in this initial application. You may redact this information from submitted materials. You will not be penalized for redacting or removing this information. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are directing you to the original job posting. Please apply directly for this job at the employer’s website.
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Posting Date: 02/04/2026 At DaVita IKC, engagement is everything. As an
Engagement Specialist , you will be the first point of contact for patients onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is ideal for someone who is organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Location & Travel
Commute to DaVita partner practices 1 - 2 days/week Drive time depends on patient population Commute may include locations up to 90 minutes from central location No nights/weekends Position Details
Full-Time, Monday-Friday schedule Daily start time flexible between 7:00-8:00 AM Hybrid model: combination of remote work and on-site visits depending on patient population Home workspace must include a quiet, private space with high-speed internet Responsibilities
Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate Maintain accurate documentation and communicate patient updates to the care team Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement Organize outreach efforts by urgency and importance to maximize patient impact Qualifications
High School Diploma or GED required. Associate's or Bachelor's Degree preferred. 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred Prior experience in a healthcare setting preferred Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Strong verbal and written communication skills, active listening, and motivational techniques Highly organized, with excellent time management and follow-through skills Ability to work autonomously and collaboratively with care team members Why You'll Love Working Here
Directly impact patient care and engagement for complex chronic conditions Be part of a mission-driven, collaborative care team Flexible hybrid schedule with opportunities for professional growth Supportive environment that values innovation, communication, and patient-centered care What We'll Provide
DaVita Rewards package offers comprehensive benefits and a path to growth. Benefits eligible on the first day of the month following or coinciding with one month of continuous employment. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling, Headspace access, backup child and elder care, maternity/paternity leave and more Professional development programs: leadership and development courses through Star Learning #LI-TS2 Equal Opportunity & Compliance
DaVita is committed to an inclusive workplace and equal opportunity employment. We comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. For location-specific minimum wage details, see: DaVita.jobs/WageRates Compensation for the role will depend on factors including qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, including a 401k match, healthcare coverage, and a broad range of benefits. Learn more at https://careers.davita.com/benefits Colorado Residents : Please do not respond to questions seeking age-identifying information in this initial application. You may redact this information from submitted materials. You will not be penalized for redacting or removing this information. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr