Overview
Community Associate Address: 10620 Treena Street Suite 230 92131 San Diego California The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business. What you’ll do
Answer customer requests and help with routine tasks (e.g., WiFi codes, directions, projector setup, coffee recommendations) and connect calls to the appropriate team member to ensure services are properly charged and invoices are accurate. Assist with daily center operations, mail handling, and responding to customer inquiries to maintain a productive environment. Support planning and execution of networking events, including creating e-invites, printing and posting materials, and coordinating with the Community Manager. Open service tickets for issues (e.g., temperature in offices) and follow through to resolution. You’ll have opportunities to collaborate with the Community Manager and other teammates to ensure the center runs smoothly and efficiently, while building a strong IWG community for customers. About you
We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You’ll also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What we offer
On top of a competitive total compensation package, you’ll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program, plus an hourly rate of $20.21 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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Community Associate Address: 10620 Treena Street Suite 230 92131 San Diego California The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business. What you’ll do
Answer customer requests and help with routine tasks (e.g., WiFi codes, directions, projector setup, coffee recommendations) and connect calls to the appropriate team member to ensure services are properly charged and invoices are accurate. Assist with daily center operations, mail handling, and responding to customer inquiries to maintain a productive environment. Support planning and execution of networking events, including creating e-invites, printing and posting materials, and coordinating with the Community Manager. Open service tickets for issues (e.g., temperature in offices) and follow through to resolution. You’ll have opportunities to collaborate with the Community Manager and other teammates to ensure the center runs smoothly and efficiently, while building a strong IWG community for customers. About you
We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You’ll also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What we offer
On top of a competitive total compensation package, you’ll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program, plus an hourly rate of $20.21 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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