A leading telecommunications company is seeking a Customer Success Advisor to guide clients toward achieving desired outcomes through Lumen's solutions. This role involves managing customer journeys, orchestrating onboarding processes, and collaborating across teams to enhance product adoption. Ideal candidates will have 5-7 years of relevant experience, strong technical acumen, and proven success in fostering customer retention and satisfaction. This position is based in Annapolis, Maryland, and offers a competitive salary range.
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