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0730 - Sales - Management & CSC - ISR1 - INSIDE SALES REP I

Inteplast Engineered Films, Inc., Garland, Texas, us, 75049

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Overview TITLE:

Inside Sales Rep

POSITION OBJECTIVE:

The Inside Sales Representative (ISR) serves as a liaison between our Customers and IEF's Planning, Operations and Quality Departments. They focus on developing relationships with and providing support for their customers by advocating for them internally.

Qualifications

A High School Diploma or equivalent

Prior experience in Inside Sales / Customer Service in a manufacturing / B2B environment is preferred, but not required

Demonstrated ability to multi-task, prioritize and manage time effectively.

Position requires strong interpersonal skills

Knowledge of Value-Added Selling methods and techniques.

Strong organizational skills and attention to detail

Legal eligibility to work in the US

Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.

Capable of effectively managing job-related stress and fostering productive workplace interactions

Job Responsibilities

Act as the primary Customer contact regarding business activity related to order entry, status updates, changes, over-short runs, customer request date management and releases.

Advocate for the Customer within IEF and to the Customer in resolving technical, quality logistical, scheduling and operational issues that arise in the course of day-to-day

Respond to customers' request for pricing, product availability, and requests for samples & trial orders.

Manage communications, in conjunction with their Outside Teammate(s) between our organization and the Customer during all phases of the project.

Enter Customer Complaints immediately upon receipt and drive thru to timely resolution by engaging Teammates across the Division and engaging Management as required.

Address Invoice & quantity discrepancies in a timely manner.

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