Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. We believe in supporting teammates and championing all perspectives, individuals and teams to serve society with superior quality. Job Category
(Retail) Position Summary
The retail Sales and Service Technician (SST) is a hybrid role for stores and is a key pipeline for future career growth within Firestone Complete Auto Care. This role primarily serves the customer by assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and flex between interacting with customers and efficiently completing basic vehicle service tasks. Pay Range: $16.80 - $25.10 Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements. Responsibilities
Hybrid role: customer service, sales, customer issue resolution – 75%; basic vehicle service tasks (oil, tires, fluids) – 25%; store operations (opening/closing, inventory, displays) as needed.
Growth and career development role: may assist Manager or act as Manager-On-Duty in certain circumstances or to support development; learn all aspects of store operations and flex between front/back shop tasks.
Minimum Qualifications
High School Diploma or equivalent.
Valid automobile driver's license.
Customer service and career growth mindset.
Ability to learn and perform basic vehicle service tasks.
Ability to learn and operate store systems.
Preferred Qualifications
2-year degree or non-traditional education through training program completion, certification, or other indicating growth mindset.
Previous consumer retail sales experience.
Previous automotive experience is a plus.
Previous management/supervisory experience is a plus.
Benefits
Medical, Dental and Vision - starting day 1 for all teammates
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Our Values and Additional Information
Professional Development: resources to help you level up.
Community Involvement: we pride ourselves on giving back to local communities.
Integrity & Teamwork: we do things right, together.
Equal Employment Opportunity Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by applicable law. Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. We believe in supporting teammates and championing all perspectives, individuals and teams to serve society with superior quality. Job Category
(Retail) Position Summary
The retail Sales and Service Technician (SST) is a hybrid role for stores and is a key pipeline for future career growth within Firestone Complete Auto Care. This role primarily serves the customer by assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and flex between interacting with customers and efficiently completing basic vehicle service tasks. Pay Range: $16.80 - $25.10 Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements. Responsibilities
Hybrid role: customer service, sales, customer issue resolution – 75%; basic vehicle service tasks (oil, tires, fluids) – 25%; store operations (opening/closing, inventory, displays) as needed.
Growth and career development role: may assist Manager or act as Manager-On-Duty in certain circumstances or to support development; learn all aspects of store operations and flex between front/back shop tasks.
Minimum Qualifications
High School Diploma or equivalent.
Valid automobile driver's license.
Customer service and career growth mindset.
Ability to learn and perform basic vehicle service tasks.
Ability to learn and operate store systems.
Preferred Qualifications
2-year degree or non-traditional education through training program completion, certification, or other indicating growth mindset.
Previous consumer retail sales experience.
Previous automotive experience is a plus.
Previous management/supervisory experience is a plus.
Benefits
Medical, Dental and Vision - starting day 1 for all teammates
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Our Values and Additional Information
Professional Development: resources to help you level up.
Community Involvement: we pride ourselves on giving back to local communities.
Integrity & Teamwork: we do things right, together.
Equal Employment Opportunity Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by applicable law. Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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